Join to apply for the Technical Support Analyst role at St. James’s Place.
Are you ready to chart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform – because we believe in the difference our work makes.
At a glance
* Location: Cirencester Office
* Workplace Type: Hybrid – 2‑3 days in office
* Employment Type: Permanent
* Seniority: Associate
The Role
The role of the Technology Support Specialist is to provide outstanding technical support to users throughout the SJP community. On occasion there will be a project focused requirement where location support may be necessary.
What will you be doing
* Resolving technical tickets via email, phone and face‑to‑face in line with target SLAs.
* Dealing with complex tickets & requests, recreating the problem, finding a solution and testing the outcome.
* Working in the Tech Stop IT Drop‑In centre resolving customer issues where required.
* Coaching and training junior team members.
* Liaising with other SJP Technology teams and users to find solutions.
* Investigating root causes of issues and working towards a lasting fix.
* Creating knowledge‑base articles for the team and Service Desk.
* Handling users’ critical issues, concerns and VIP tickets.
* Demonstrating the competence and knowledge required to have full permissions to make system changes.
Essential Criteria
* Experience providing user technical support in a current Windows environment.
* Good understanding of systems and processes to provide support with increased permissions.
* Sound knowledge of Microsoft Office 365 and its components.
* Good understanding of operating systems, mobile devices and peripherals.
* Technical experience and understanding of operational infrastructure.
* Knowledge of networking and security practices, including anti‑virus.
Desirable Criteria
* Exposure to the finance industry.
* Knowledge of ServiceNow, JIRA or other ticketing systems.
What's in it for you
We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or an online rewards platform with a variety of discounts.
Benefits
* Competitive parental leave (26 weeks full pay).
* Private medical insurance (optional taxable benefit).
* 10% non‑contributory pension (increasing with length of service).
Reasonable Adjustments
We are an equal‑opportunity employer and want to ensure our recruitment process is accessible and inclusive for all. If you require reasonable adjustment(s) at any stage please let us know by emailing us at careers@sjp.co.uk.
Research tells us that applicants – especially those from underrepresented groups – can be put off from applying for a role if they do not meet all the criteria or have been on an extended career‑break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
What's next
If you’re excited about this role and believe you have the skills and experience we’re looking for, we'd love to hear from you! Please submit an application by clicking ‘apply’ below and our team will be in touch.
As a business regulated by the FCA, we advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.
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