Service Desk Administrator - Part Time 16 hours per week Monday, Tuesday, Thursday and Friday 1pm to 5.30pm We’re looking for a proactive and customer-focused Service Desk Administrator to join our team and help deliver a seamless support experience for colleagues across our store network within the UK. As a key member of our central Service Desk, you’ll play an essential role in keeping our operations running smoothly and making sure our internal customers receive the help they need—right when they need it. What’s in it for you? Salary £10,197.79 per year (16 hours per week) Hybrid working (2 days per week in the Darlington office) - after 3 month training period. Generous discounts: Up to 80% off our stunning kitchen furniture and products. Flexible holidays: Buy up to five extra days with our holiday purchase scheme. Health and wellbeing support: Access our virtual GP service and employee assistance platform 24/7. Lifestyle perks: Cycle to work scheme and discounts with over 200 top brands through our benefits app. Refer a friend scheme A vibrant workplace: Be part of a team driven by innovation, collaboration, and shared success. What you’ll be doing You’ll be at the heart of our Service Desk operations—helping create fast, friendly and effective service for our store colleagues. Role responsibilities: Respond quickly and helpfully to incoming queries, resolving issues with care and accuracy. Maintain high standards of service delivery, always aiming for first-class support. Process next-day deliveries and manage orders with efficiency and precision. Carry out a variety of administrative tasks to help keep our systems running smoothly. Be a positive and proactive team player, sharing ideas and helping improve how we work. Provide internal customers with practical solutions and great service. Embrace learning opportunities and support your own development. Think on your feet and help solve problems quickly and creatively. Bring passion and enthusiasm to everything you do—we love seeing people thrive. Who we're looking for If you're organised, adaptable and keen to make a difference, you’ll feel right at home in our team. You’ll bring: Experience within a customer service / admin role A calm and considered approach—especially under pressure. Strong communication skills and the ability to listen closely and respond helpfully. A knack for detail and the ability to meet deadlines without compromising quality. Great problem-solving skills and a willingness to try new things. Solid IT knowledge—particularly across Microsoft Office tools like Excel and Word. A positive, team-player attitude and a desire to help others succeed. You’ll be successful in this role by living and breathing our core values — Care, Deliver, Inspire. Caring – Building strong relationships, fostering collaboration, and supporting the growth of others while continuously developing yourself. Inspiring – Communicating with impact, leading with purpose, and helping to bring our strategy to life by engaging and enabling those around you. Delivering – Making sound decisions, using data and insight to drive action, and staying focused on results with a mindset of continuous improvement. Why choose Magnet? At Magnet, part of the Nobia group, we’re proud of our 100-year heritage—and even more excited about what’s ahead. As the UK’s leading kitchen specialist and part of Europe’s largest kitchen group, our success is built on the passion and creativity of our people. We’re on a journey of transformation, and we’re always open to fresh ideas. So even if you don’t meet every requirement, we’d still love to hear from you. Ready to make a difference? If you’re excited to help shape the future of our people experience and want to be part of something special, we’d love to hear from you.