We are seeking a dedicated and dynamic Pub Manager to lead our team at JD Wetherspoon Franchise site, Coombe Lodge, in Croydon. This is a full-time, on-site role where you’ll oversee daily operations, ensure outstanding customer service, manage budgets, and uphold quality in food and beverage offerings. Key responsibilities include training and mentoring staff, maintaining operational efficiency, and ensuring customer satisfaction to uphold the exceptional standards of The Papas Group.
Qualifications
* Proven communication skills, including the ability to build rapport with both customers and staff. Strong proficiency in Customer Service with a focus on creating positive customer experiences.
* Experience in Budgeting and managing financial performance to meet business targets.
* Proficiency in Training and developing team members to enhance overall service quality.
* Demonstrated expertise in Food & Beverage operations, ensuring exceptional quality and service.
* Strong leadership and organizational skills to effectively manage a team and day-to-day activities.
* Previous experience in hospitality or managerial roles is preferred.
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