Call Centre & Customer Service → Customer Service - Call Centre
On-site
Posted 17 days ago
Are you passionate about delivering exceptional customer experiences and building strong relationships? We are seeking a dedicated Customer Service Specialist to join our dynamic team, supporting both internal stakeholders and external customers in a fast-paced automotive environment.
The Company
Our client is a leading player in the automotive services sector operating in the distribution, retail and logistics markets within excess of 1,500 employees across Australia.
What You’ll Do:
* Serve as the first point of contact for customers, answering inbound calls and making outbound calls with professionalism and care.
* Build and maintain strong internal partnerships, ensuring open and effective communication across departments.
* Promote activities and provide updates to internal stakeholders while escalating customer concerns as needed.
* Manage service bookings, maintain accurate records and ensure workshop scheduling and appointment systems are optimised.
* Conduct follow-up calls, contact lapsed customers and manage recalls to ensure high levels of customer satisfaction.
* Maintain up-to-date knowledge of products, services and systems to provide accurate information.
* Deliver on key performance measures including call quality, customer satisfaction (NPS), booking conversion and efficiency metrics.
What We’re Looking For:
* Excellent customer service and communication skills, both verbal and written.
* 1–2 years’ experience in a high volume call centre or retail store.
* Strong administrative skills and high attention to detail.
* Ability to handle conflict resolution professionally and calmly.
* Reliable & strong work ethic.
* Ability to work in a repetitive environment.
* Australian Citizen, Graduate Visa or PR.
Why Join Us:
* Work in a supportive, collaborative environment with a focus on trust, accountability, and transparency.
* Opportunity to build relationships across multiple teams and make a real impact on customer satisfaction and operational efficiency.
* Continuous development and learning opportunities to enhance your career.
* Be part of a company culture that values wellbeing, safety, and sustainability.
* Hours: Monday to Friday rotating roster 7.00am – 6.30pm
* Location: Rydalmere, 2116
How to Apply
Please send your resume by clicking the 'APPLY NOW' button.
About Kennedy Reid
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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