IT Support Specialist (UK Remote)
Overview
We are working alongside a cutting edge Fintech client who are looking to bring in an IT Support Specialist to provide hands-on technical support to our clients internal team and help maintain the systems that power their insurance-based investment platform. You will work across devices, SaaS tools, cloud services, and endpoint security - ensuring people can work productively and securely.
This role combines troubleshooting, automation, and systems administration for a software-heavy environment where compliance and uptime matter.
Responsibilities
* You will provide Tier 1–2 technical support for internal staff across macOS, Windows, and Linux environments - resolving issues related to hardware, software, email, network access, and collaboration tools.
* You will configure, deploy, and manage laptops, desktops, and mobile devices using MDM solutions ( Intune, Jamf, Kandji).
* You will administer SaaS platforms such as Google Workspace, Microsoft 365, Slack, Zoom, Jira, and password managers (e.g., 1Password or Bitwarden).
* You will handle onboarding and offboarding tasks including user provisioning, permissions setup, asset allocation, and access revocation across internal systems.
* You will manage and document internal IT procedures, ticketing workflows, and how-to guides to improve self-service support.
* You will escalate issues to engineering or infrastructure teams when necessary, while maintaining ownership of incident follow-ups and resolution.
* You will monitor system health and patch levels, support endpoint encryption, and run regular updates to maintain security and performance.
* You will assist with internal audits and compliance reviews by ensuring logs, access controls, and system usage records are properly maintained.
* You will recommend and implement automation where possible (onboarding scripts, device setup flows, routine health checks).
Requirements
* 2+ years in an IT support or desktop support role, ideally in a tech or financial environment.
* Strong troubleshooting skills for macOS and Windows, including command line tools and remote access.
* Experience administering Google Workspace or Microsoft 365.
* Familiarity with IT ticketing systems ( Jira Service Management, Freshservice, Zendesk).
* Working knowledge of user access provisioning, MFA setup, and basic identity management.
* Understanding of IT security best practices (encryption, least privilege, patching).
* Strong communication skills and ability to support both technical and non-technical users.
Nice to Have
* Experience with scripting (Bash, PowerShell, or Python) for automation
* Familiarity with compliance environments (FCA, GDPR, SOC 2)
* Exposure to cloud IAM (AWS IAM, Azure AD) and SaaS security reviews
* Previous experience in fintech, insuretech, or regulated software companies
If this position sounds of interest, click 'apply now' and a member of our team will be in touch.