Are you passionate about solving complex IT challenges and keeping digital infrastructure running smoothly? Do you thrive in a collaborative environment where innovation and continuous learning are valued? If so, LiveWest is looking for a Data Networks Engineer to join our dynamic IT team.
In this role, you’ll be at the heart of our infrastructure operations—supporting users, maintaining systems, and helping shape the future of our digital services. You’ll work closely with colleagues across IT, contribute to exciting projects, and play a key role in ensuring our network and systems are secure, efficient, and reliable.
You will also be expected to provide ‘out of hours’ cover and participate in a shift pattern providing support to the business between 7:30am and 5:00pm Monday to Friday.
Responsibilities
* Troubleshooting 2nd / 3rd line faults providing support to colleagues when needed.
* Ownership of support tickets ensuring customers are kept informed on the progress of their issue.
* Liaising with 3rd party suppliers on issues such as faults and diagnostics, supporting the maintenance of networking infrastructure and software.
* Monitoring and advising on capacity planning across all network systems and devices and ensuring the IT inventory is maintained and up to date.
* Resolving issues with infrastructure systems and liaising effectively with affected stakeholders.
* Working with Project teams where there are Infrastructure requirements or dependencies.
* Ensuring that change control process is followed and effectively applied.
* Assist with the development, maintenance and testing of disaster recovery plans.
* Assisting with server operations, backups & storage ensuring systems are effective and well maintained.
* Ensure that systems and solution documentation is provided and maintained.
* Supporting remote sites with connectivity, wifi and infrastructure requirements.
Qualifications and Skills
* Logical and methodical approach to diagnosing and troubleshooting network and WiFi problems.
* Good knowledge of Windows Server operating systems.
* Ability to be proactive in identifying business needs and a can-do approach to meeting them.
* Ability to engage with a variety of people at all levels & with different levels of IT skills & knowledge.
* Ability to handle & prioritise a busy workload, juggling changing priorities.
* Able to cope positively with interruptions & engage with the bigger picture of the IT service
* Well-developed interpersonal skills, particularly listening with the ability to build relationships across different teams/directorates.
* Full, valid driving licence, prepared to travel to alternative sites on a regular basis.
Professional/Vocational/Academic Qualifications
* ITIL Foundation.
* Desirable: Microsoft Certified.
* Desirable: CompTIA Network+ or Security+.
Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.
Our Reward And Benefits
* Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
* Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
* Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
* Health Benefits and Perks: Health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including Blue Light Card.
* Learning and Development: Ongoing personal and professional growth opportunities.
* Family Support: Policies to help balance work and family life, including a new child payment.
* Wellbeing: Mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
* Smarter Travel: Cycle to Work and Car Benefit schemes.
* Giving Back: Up to four paid volunteering days a year.
About Us
At LiveWest, we are united by a shared mission: to create a home for everyone. Our values guide everything we do, from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe we achieve more when we deliver together. We are one of the largest employers in the South West, with around 1,800 colleagues serving 80,000 customers.
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. We are building brighter futures for everyone.
Inclusion At LiveWest
We are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We are dedicated to supporting all colleagues and ensuring that our workplace is welcoming and accessible to all. We welcome individuals of all backgrounds, experiences, and perspectives to join our team.
You can read more about Inclusion at LiveWest by visiting our website.
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
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