(English & Dutch Speaking) Ticketing Operations & Customer Service Executive
Category
Administration
Organisation
Tickets for Good
Job Description
Reports to: Global Head of Ticketing Operations
Location: Remote or Hybrid working depending on location. We have ‘in person’ days in Sheffield twice a week, which you would be expected to attend depending on your location. We also have a quarterly full team get together. It is desirable that you join these. Essential equipment will be made available to allow for working from home.
Hours: 9:30am - 5:30pm, working 5 days across a 7 day week, with regular weekends and bank holidays
Expected Start Date: ASAP depending on notice period
Overview
Tickets for Good is on a mission to make live events more accessible by working with employers and organisations to distribute free and discounted event tickets. We do this with the belief that event attendance provides a range of physical and mental benefits and that participation in cultural events should be open to all.
We’re currently looking for a fluent English and Dutch speaker to join us as Ticketing Operations & Customer Service Executive to join our small but passionate team. In this role, you’ll report to our Global Head of Ticketing Operations and alongside our Ticketing Operations and Customer Service team, to ensure the smooth running of events and deliver top-tier support to our valued customers, with a focus on supporting the Netherlands and Belgium markets. This is a role for someone with excellent customer service skills, ideally with proven experience within the ticketing or events industry. You’ll have strong attention to detail and commitment to accuracy, and you’ll be a confident communicator and problem solver, who works well with others as well as independently.
Your Objectives
Ensure Accurate and Efficient Event Creation
Provide first-rate customer support and boost satisfaction
Promote Effective Communication and Collaboration
Support Company Missions and Continuous Improvement
What you’ll be doing
Accurately create and manage events on the platform according to event creation guidelines and standards to ensure a seamless customer experience
Strong communication skills in Dutch and English, as you’ll be the main point of contact for customers across Belgium and the Netherlands
Maintain an organised events pipeline on the CRM and maintain efficient communication channels with other departments
Manage events on the platform, including handling any issues and editing information that may arise during the course of the event
Maintain accurate and organised records and documentation related to events creation and maintenance
Respond to customer enquiries and complaints promptly and professionally via Zendesk, ensuring robust responses, a positive resolution and customer satisfaction
Actively promote and engage with the company's mission, vision, and values, ensuring these are reflected in all customer & stakeholder interactions
Action authorised refunds on the platform
Proactively identify and resolve potential customer service issues before they escalate
Liaise regularly with the Account Management teams to ensure the timely resolution of queries
Collect and relay customer feedback to the management team for continuous improvement
Maintain a thorough understanding of our products and services to provide accurate information and support to customers
Actively participate in team meetings and training sessions to improve skills and knowledge
Proactively contribute to and maintain a culture of trust, respect, and inclusivity within the team
Contribute to the global success of the Ticketing Operations & Customer Service teams across all markets, undertaking necessary duties such as sickness and annual leave cover, as well as ad-hoc support during busy periods
Perform other duties as assigned by the Global Head of Ticketing Operations or senior management
What We’re Looking For
Exceptional attention to detail and commitment to accuracy
Excellent communication and interpersonal skills, both written and verbal
Excellent organisational skills, with the ability to manage multiple projects simultaneously and meet tight deadlines
Ability to work independently as well as in a team environment
Demonstrated ability to maintain confidentiality and discretion
Fluency in Dutch and English is required, across both written and spoken communications.
Experience of Zendesk customer service platform
Proficient in Microsoft Office and Google Suite
Familiarity with ticketing platforms and CRM software is a plus
Fluent or confident French speaker is a bonus as we expand
Education & Qualifications:
A bachelor's degree or equivalent is desirable but not essential. Must have a minimum of 5 GCSEs A-C including both Maths and English.
Note: This person specification is meant to serve as a guide and is not an exhaustive list of qualifications, experience, skills, or personal attributes that may be required for the role.
Why Join Us?
At Tickets for Good, you’ll be part of a passionate, purpose-driven team that believes in the power of live events to bring people together. We’re a supportive, collaborative group that values fresh ideas, initiative, and a shared commitment to making culture and entertainment more accessible.
You’ll be working alongside a talented team, including colleagues from across the UK and beyond, all bringing different skills, perspectives, and experiences to the table. You’ll be welcomed into a culture that values teamwork, creativity, and genuine impact and has the needs of our members at its heart.
If you love building relationships, engaging communities, and driving meaningful change, we’d love to hear from you!
Location
Sheffield
Type of Contract
Full Time
Hours
- A day off for your birthday in addition to your annual leave entitlement- 25 days annual leave plus bank holidays- Hybrid working- If relevant, access to the Sheffield based office within the Workstation, which offers regular benefits as part of our membership (networking sessions, membership lunches, access to health and fitness workshops)- Company Sick Pay and Personal Leave scheme, in addition to SSP- Regular company socials in Sheffield
Closing Date
12-09-2025
How to Apply
Please fill in the online application form available here - https://docs.google.com/forms/d/e/1FAIpQLScKEJW2QMymwAHey2uu_4dwcWMjCkhugHqMgw-F_B6Dxa3qng/viewform?usp=sharing&ouid=110649845720335480026
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