Our international client based in Felling Gateshead are looking for a Customer Service Representative who supports and assures the Customer Service Team's highly professional interactions with customers associated with their order processing, complaint registration, general management and information required.
Hours - Monday to Friday 36.15 min a week between 8.30am to 4.30pm
Hourly rate - £13.00per hour
Duration - 4 months initially
Key responsibilities;
1. Register and process orders in the SAP system received via email, phone or through other contact with the customer or associate.
2. Acts as first level contact with customers for order receipt, quotations, general enquiries and attempting to resolve complaints.
3. Where appropriate contact agents and make necessary arrangements for delivery to an agent, vessel or direct to customers.
4. Ensure order processing is handled on time and in full and is transferred to the appropriate warehouse, logistic team and transport company.
5. Ensures cooperation and fosters good relationships between customer service and field sales force regarding administration of customer's orders.
6. Obtain adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
7. Raises issues in delivery and/or invoice process with Team Co-ordinator and/or Cluster Customer Service Manager.
8. ...