Senior Account Manager Location: Dagenham Salary: £48,000 Hours: 09:00 - 17:00 - Monday to Friday Client Services - Commercial, Retail & Financial Sectors Are you a confident Senior Account Manager with proven experience in Direct Mail and a passion for delivering exceptional client service? Hawk 3 Recruitment are excited to be supporting a growing business in Dagenham as they look to welcome a talented Senior Account Manager into their team. This is a fully on-site role, perfect for someone who thrives in a fast-paced, production-led environment and enjoys being hands-on with clients and internal teams. About the Role As the primary point of contact for key clients across the commercial, retail and financial sectors, you will play a vital role in managing relationships, understanding client needs, and ensuring projects are delivered to the highest standard. You'll oversee timelines, budgets and expectations, while also spotting opportunities to grow and strengthen each account. You'll work closely with internal production, sales, marketing and product teams to ensure that every client receives a seamless, quality service. You'll also take the lead in onboarding new clients, providing support and guidance from day one. What You'll Be Doing Managing and developing long-term relationships with key clients Understanding client challenges and providing strategic solutions Coordinating project delivery from start to finish Identifying upsell and cross-sell opportunities Acting as an escalation point for any client concerns Collaborating with cross-functional teams to ensure consistent service Keeping up-to-date with market trends and industry developments What We're Looking For Direct Mail experience is essential Strong background in client account management Excellent communication, negotiation and relationship-building skills Ability to manage multiple projects in a fast-paced environment Strategic thinker with a problem-solving mindset Confident working on-site and engaging daily with the wider team Why Apply? This is a fantastic opportunity to step into a visible, impactful role where your expertise will directly influence client success. If you're driven, client-focused and ready to grow your career within a supportive and collaborative environment, we want to hear from you. If you would like to apply for the role of Senior Account Manager, then please email your CV to (url removed) or call Donna on (phone number removed). Closing date is 06.12.25. Please note this could change subject to suitable applications. Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future