Providing leadership, management, and development of an agreed portfolio of CBRE contracts, ensuring financial, and operational commitments are met and exceeded. Responsibilities
Provide leadership and ensure the planned development of a defined portfolio of contracts to meet and exceed contractual commitments. Exploit opportunities for strategic development of contracts to deliver increased turnover and profitability, add additional services and projects, and re-win contracts on re-tender. Ensure business policies and processes are effectively communicated and implemented within contracts. Ensure contracts provide healthy and safe working conditions and that CBRE and subcontractors' health and safety policies and processes are implemented across activities with regular reviews. Ensure optimum staffing structures across contracts, balancing cost reduction with service excellence, supporting peaks and troughs in workload, disaster recovery, and the sharing of expertise across the portfolio. Ensure contracts are staffed by fully competent teams, including appointment of contract managers, ensuring post holders are competent, and implementing effective succession planning. Collaborate with other Operational managers to support the collaborative development of the business, effective teamwork, and support to colleagues. Develop financial plans for revenue and profit delivery, reduce WIP and debt, drive cost reduction and contract growth, and ensure these are met and exceeded. Ensure appropriate contract review, audit, and control systems to meet statutory, policy, and contractual commitments. Maintain a customer-focused approach within all operational activities and cultivate effective relationships with key client contacts. Promote and uphold the core values of CBRE. Provide leadership, guidance, coaching, and direct support as required to deliver best practice in selection, training, assessment, and recognition/reward. Support effective business communication through advice, review, leadership, and contribution to management and team meetings, briefings, consultation forums, correspondence, reporting, and other publications as appropriate. Support the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and mobilisation support on new contracts. Ensure the provision of a learning environment with appropriate training and development planning; ensure basic training needs are delivered and employees are fully competent to undertake their roles and reach their potential. Accountabilities: accountability to the CBRE functional heads, and day-to-day accountability to relevant client contacts. Line management responsibility for a small team of contract managers across a portfolio of contracts. Financial responsibility for delivery of plan commitments for the contract portfolio. Proven track record within the facilities management industry. Managerial experience at Contract/Account Manager level within technical and/or hard services is essential. Development and review of teams, appraisal, and the application of effective people management practice. Excellent motivational and influencing skills, with high integrity. Self-starter, confident and composed; organized with the ability to prioritise and deliver in high-pressure, business-critical environments. Ability to balance strategic thinking with tactical delivery for client satisfaction. Excellent understanding of health and safety legislation. Ability to gain trust and support of top-level management and key client decision makers. Experienced client relationship manager with excellent influencing and negotiation skills and interpersonal skills for managing people at all levels. Strong financial skills and ability to manage conflict and crisis situations effectively. About CBRE
CBRE is the global leader in real estate services and leverages the industry\'s most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining \"workplace\" because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand - the workplace contributes to business results, whether it\'s an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location. Job Title: Area General Manager CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting an Area General Manager to join the team located in Cambridge but covering the Midlands.
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