Job Summary
* £40,000 - £60,000 per annum, dependent on experience
* Leeds - Office Based
* 30 days holiday (increasing by one day per year of service, up to 35) + Bank Holidays + Work Anniversary Day Off
* Excellent career growth opportunities in a thriving start-up environment
* Benefits include Wellbeing Support, Bright Exchange Discounts, Free Onsite Parking & Regular Team Socials
Are you passionate about helping customers gain real value from technology? We’re searching for a Customer Training & E-Learning Specialist to join a fast-growing SaaS business where customer onboarding and education are critical to ongoing success. You’ll own the end-to-end training journey, turning complex software into simple, scalable learning experiences that drive adoption and long-term customer outcomes.
Key Responsibilities
* Deliver structured customer onboarding and training (live, recorded & on-site)
* Build scalable learning content, guides and playbooks into a scalable training academy.
* Create role-based learning journeys for different user types.
* Enable internal teams with clear, consistent product knowledge through structured learning programmes.
* Improve adoption, reduce support dependency and speed up time-to-value
Skills & Experience
* Experience training or enabling users on a SaaS platform.
* The ability to simplify and explain technical concepts such as workflows, integrations or APIs.
* Experience designing structured training programmes or learning journeys.
* Confident presentation and facilitation skills, both online and in person.
* A highly organised, process-driven approach with strong attention to detail.
* The confidence to work cross-functionally and influence multiple stakeholders.
Desirable
* Experience building or managing LMS or training academy platforms.
* Familiarity with tools such as Loom, Notion or TalentLMS.
* Background in Customer Success, Implementation or Onboarding.
* Experience working with automation, AI or workflow-led platforms.
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