Job Description
We're looking for a technically capable and customer-focused IT Field & Support Engineer to join our growing technical team.About the RoleIn this hands-on role, you'll be the primary point of contact for on-site IT installations and support across client sites, working closely with our Lead Engineer. From installing network infrastructure and new hardware to responding to incidents within SLAs, you'll play a key part in delivering gold-standard service to our customers.ResponsibilitiesVisiting client sites to install, configure and maintain IT infrastructure (network equipment, hardware, software)Responding to on-site incidents and providing technical supportScheduling and managing site attendances and project workSupporting the central helpdesk team with remote end-user supportCompleting site documentation, asset audits and administrationAssisting the sales team with site surveys and pre-sales recommendationsQualificationsA full, valid UK driving licence with regular access to a vehicleExperience with end-user IT support (computers, networks, software, devices)A working understanding of network devices, routers, switches, access pointsKnowledge of Microsoft 365 administrationFamiliarity with Windows Server and Desktop environmentsComfortable using hands-on site tools (drills, ladders, cable crimpers etc.)Required SkillsBonus points for experience with Active Directory, virtualisation (VMware/Hyper-V), SharePoint, firewalls, VPNs, or wireless infrastructure, but we're happy to develop the right person.Preferred SkillsWho you are: You put the customer first, communicate clearly, and take ownership of your work.You're self-motivated, logical, and enjoy learning new technologies.You work well as part of a team and can adapt to a fast-moving environment.Equal Opportunity StatementThis role is subject to a satisfactory disclosure and Barring Service (DBS) check. Enhanced checks will be requested from the successful applicant following a conditional offer of employment.TPBN1_UKTJ