The Role Are you a qualified Plumber or Heating Engineer, wondering what the next step in your career might be? This is a unique opportunity to make a step change with a huge opportunity for progression as a Quality and Technical Engineer for a leading supplier in the Plumbing and Heating sector, A unique and engaging role awaits a technically-minded professional to join our Client. This position is based in Sutton Coldfield and involves a varied and interesting mix of funtions. This role is perfect for someone with a strong technical background in the plumbing and heating sector or a keen desire to learn. If you are enthusiastic, adaptable, and ready to take on a challenging yet rewarding position, this could be the perfect fit for you. Key Responsibilities * Provide technical support and advice to customers. * Maintain and create product information documents and databases. * Support the QA & Systems Manager in maintaining third-party approvals. * Assist the Customer Service team with technical information and phone cover. * Attend industry events and exhibitions in a technical support capacity. * Manage a dedicated technical support line for branded products. * Visit customer sites as necessary. * Collaborate with the Technical Sales Manager to develop customer requirements on product specifications. What’s in it for me? The chance to join a successful and well established business, that has incredibly low staff turnover, with a huge opportunity for long term development for the right individual. This role offers comprehensive training, both in-house and externally, to ensure the right candidate is fully equipped to excel. There is also an investment in obtaining industry-recognised qualifications if required. The Company Our Clients is renowned throughout the UK for its extensive and high quality product ranges dedicated to the Plumbing & Heating Industries. With ISO9001 certified factories and products holding WRAS, Gas, and OFTEC certificates, the company prides itself on quality and competitive pricing. Ideal Skills and Experience * Professional telephone manner and effective face-to-face communication skills. * Adaptable, willing to learn, and develop technical knowledge. * Team player with the ability to use initiative. * Experience in the plumbing and heating sector is preferable. * Knowledge of quality systems and product approvals is desired. * Strong IT literacy, including Word and Excel; Sage experience is an advantage. * Enthusiasm for new technology and excellent organisational skills. Ideal Qualifications - Plumbing Diploma (training provided if required). - Driving licence (preferable). - IT literate