Job Description
Senior Delivery Manager
This is a flexible, hybrid role and can be based from either of our offices in Peterborough, Manchester, Sunderland or Stoke. We also have largely remote options available.
Role Purpose
As a Senior Delivery Manager, you are both a hands-on delivery manager within a squad and a people leader responsible for line-managing Delivery Managers. You bring advanced delivery expertise, enabling you to model best-practice ways of working, coach others, and support the uplift of delivery capability across the organisation.
You enable your squad(s) to deliver high-quality, predictable outcomes by guiding delivery practices, managing flow, removing impediments, and fostering a culture of collaboration and continuous improvement. In addition, you play a key role in developing Delivery Managers, supporting their growth, and ensuring consistent adoption of Performance standards across your area.
This role is ideal for a senior practitioner with strong delivery craft and the capability to lead people.
Key Accountabilities & Responsibilities
Squad Delivery Leadership:
* Act as the Delivery Manager for one or more squads, leading them through discovery, development, and delivery.
* Coach the squad in Agile and Lean practices, enabling self-organisation, continuous improvement, and flow-based delivery.
* Support effective planning, forecasting, and progress tracking to ensure predictable delivery.
* Identify and remove impediments, manage risks, and ensure open communication across stakeholders.
* Bring heightened delivery experience to tackle more complex delivery scenarios or harder problems.
* Ensure Performance delivery standards and ways of working are consistently applied within your squad.
Line Management of Delivery Managers:
* Provide line management to a group of Delivery Managers, supporting performance, wellbeing, and career development.
* Coach DMs on delivery approaches, stakeholder management, facilitation, and continuous improvement.
* Help DMs navigate complex delivery challenges and remove blockers that they cannot address alone.
Capability Uplift & Coaching:
* Act as a senior point of expertise within your area, guiding squad and DM practices.
* Support the Lead Delivery Manager with capability uplift initiatives for DMs and squads.
* Share best practices and help raise the overall delivery maturity across teams.
Cross-Squad Support & Collaboration:
* Provide support across teams when dependencies, risks, or blockers span multiple squads.
* Help facilitate alignment between DMs and squads where required.
* Bring a senior lens to cross-team planning discussions and issue resolution, without owning roadmap/capacity (handled by Principals/Leads).
Reporting & Insights
* Support accurate progress tracking and reporting within your squad(s).
* Review and sense-check reports from your DMs to support quality and consistency.
* Provide context and narrative to the Lead Delivery Manager on squad performance, risks, and improvements.
Skills, Experience & Knowledge
* Significant experience as a Delivery Manager or similar Agile delivery role.
* Ability to lead squads in complex or fast-paced delivery environments.
* Strong track record of coaching individuals and teams.
* Clear understanding of Agile, Lean, and modern delivery practices.
* Skilled at managing risks, impediments, and cross-team collaboration.
* Adequate technical understanding to effectively partner with engineers and product roles.
* Strong communication and facilitation skills.
* Experience mentoring or line-managing delivery practitioners (advantageous)
* Experience working in scaled delivery environments (advantageous)
* Agile or Lean certifications (e.g., CSM, A-CSM, SAFe, Kanban, Scrum) (advantageous)
What we offer in return?
* A collaborative and fast paced work environment
* Health care cash plan
* Yearly bonus scheme
* 24 days annual leave plus Bank Holidays and the ability to buy additional leave (annual leave also increases with service)
* Life Assurance 4x annual salary
* Vibrant, modern offices
About the business:
Markerstudy is a leading provider of private insurance in the UK, insuring around 5% of the private cars on the UK roads, 20% of commercial vehicles and over 30% of motorcycles in total premium levels of circa £1.2b. Markerstudy also has a large and growing direct presence in the market as well.
Having acquired and successfully integrated Co-op Insurance Services in 2021, BGLi in 2022 & Atlanta in 2024.