Company: Eden Hall Spa Position: Full time Reception Manager (40 hours pw) – covering early and twilight shifts and regular weekend cover About the Role We are seeking a professional, organised, and customer-focused Reception Manager to lead our front desk operations. The ideal candidate will oversee the reception team, ensure smooth daily workflow, and deliver exceptional customer service to all visitors and clients. Key Responsibilities Managing and supervise the reception/front desk team. Greeting and assisting visitors in a friendly and professional manner. Handling escalated inquiries and resolve customer issues. Overseeing all associated tasks assigned to the reception team, and phone/email communication. Maintaining a clean, organised, and efficient reception area. Training new reception staff, conduct refresher training and performance evaluations. Ensuring adherence to company policies, service standards and health & safety requirements. Preparing daily or weekly operational reports. Covering regular Duty Management shifts. Attending mandatory training as required by the business. Requirements Have 2–3 years of reception or front-desk experience. Have previous supervisory or management experience essential. Be an effective communicator and have interpersonal skills. Have excellent organisational and multitasking abilities. Be proficient in MS Office and front-office systems. Have a professional appearance and positive attitude. Why Join Us Competitive Rate of Pay Complimentary use of the leisure and spa facilities Staff canteen which provides a variety of lunch options daily Discount on overnight stays and spa days 30% discount on food and drink Employer workplace pension contribution Excellent Induction and training programme Perkbox Online benefits and discounts Refer-a-Friend scheme Free Parking Opportunities for professional development and career advancement People say you can’t choose your family, well we choose you to be part of ours!