RME Consultants are working with a fast-growing organisation in the Abingdon area to find a Service Desk Manager to join their team. Role: Service Desk Manager Salary: £35,000 - £45,000 per annum Working Hours: Monday - Friday, Full time office-based Contract: Permanent Location: Abingdon, Oxfordshire Main Duties for the Service Desk Manager: * Oversee Daily Operations: Manage the daily operations of the service desk to ensure efficiency in handling IT support requests and incidents. * Manage Service Desk Team: Lead, mentor, and provide guidance to the service desk staff, ensuring high performance and professional development. * Incident Management: Ensure timely resolution of incidents and service requests by implementing effective ticketing systems and tracking solutions. * Monitor Service Levels: Track and report on service-level agreements (SLAs) to ensure the team meets response and resolution time targets. * Develop and Implement Policies: Create and enforce service desk policies, procedures, and standards to improve efficiency and customer satisfaction. * Client and Stakeholder Communication: Maintain regular communication with internal stakeholders, providing updates on major incidents and service improvements. * Continuous Improvement: Analyze service desk performance data and identify opportunities for process improvements and automation. * Vendor Management: Manage rela...