Role: 2nd Line Support Engineer
Location: Oxfordshire, 5 days per week on-site
Salary - £38+ plus 10% bonus (discretionary)
My client are a technology company located in Oxfordshire. They are currently looking for a 2nd Line Support Engineer to join their team.
Responsibilities:
* Provide end-user support for hardware, software, and peripheral devices. Troubleshoot and resolve technical issues related to desktops, laptops, and mobile devices. Install, configure, and maintain desktop operating systems and software applications.
* Administer and support M365, manage user account life cycle, maintain groups and distribution lists.
* Configure, maintain, and troubleshoot printers, plotters, and other peripherals across departments. Liaise with external vendors for hardware repair or replacement as needed.
* Maintain accurate records of IT assets, including tracking hardware life cycle, software licensing, and inventory audits. Assist in the decommissioning and secure disposal of outdated equipment.
* Assist in the procurement of IT hardware and software in line with organization standards. Work with vendors to ensure timely delivery and proper installation of IT equipment.
* Collaborate with the IT security team to implement and maintain security policies and procedures.
Requirements:
1. Proven experience in a similar I...