Assistant Business Manager - Fragrance ASSISTANT BUSINESS MANAGER - FRAGRANCE (MULTI-BRAND) Retail / Field Sales - Birmingham As Assistant Business Manager - Fragrance, you will support the Fragrance Business Manager in driving sales excellence across a portfolio of iconic Coty fragrance brands. You will deliver outstanding customer experiences, lead by example on the shop floor, and ensure excellence of execution within a global beauty leader. THE ROLE OPTIMIZE, ENABLE, INNOVATE As our Assistant Manager - Fragrance, you play a critical role in supporting sales performance, team leadership, and operational excellence across a multi-brand fragrance portfolio. You will help drive commercial results, protect brand equity, and ensure the highest standards of execution, customer experience, and team engagement. You will be reporting to the Area Manager, and you will manage: Drive sales & customer service Support the Business Manager to coach and motivate the team to achieve monthly sales targets Maintain company benchmarks on ASP, sales mix, and split Support fair distribution of targets across the team (daily, weekly, monthly) Deliver Coty's customer service ceremony with every customer Build strong customer relationships and consistently upsell Lead excellence of execution Lead by example as a brand ambassador, protecting Coty brand equity Ensure full compliance with VM, merchandising, uniform, and grooming guidelines Maintain strong commercial awareness of Coty performance, competitors, and market share Plan and execute customer events in line with brand standards Ensure accurate completion of month-end, payroll, and feedback processes Support team & operations Support the Business Manager in developing and managing the team, escalating issues where needed Build strong relationships with retailer staff, management, agency staff, and mobile consultants Maintain excellent communication with the Area Manager Use Coty systems and iPad tools for reporting, communication, and VM guidelines YOU ARE A COTY FIT As an Assistant Business Manager - Fragrance, you enjoy selling, engaging customers, and supporting team performance across multiple fragrance brands. You are confident on the shop floor and thrive in a fast-paced, diverse, and customer-focused environment. Experience and knowledge within the fragrance industry (collection experience beneficial) Strong sales background, working towards KPIs and targets Passion for fragrance and luxury brands Ability to build strong relationships with retail teams and customers Near-native level of English If you're ready to support and shape the future of beauty, we want you on our team WHAT WE OFFER This is a unique role with a genuine opportunity to make an impact. You'll get to work in a diverse environment with a team of professionals who are passionate about the work they do and know how to have some fun along the way. Coty's global omni-working policy provides the option to work up to 50% of your month remotely. We believe flexibility empowers everyone to perform at their best. ABOUT US Our people make us who we are. They are the brightest minds bringing bold ideas to life every day. If you refuse to settle, want to think bigger, learn faster, and go further than you ever thought possible - we'd love to hear from you. Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion to create a more open, inclusive, and diverse workplace where everyone can be their authentic self. Country/Region: GB City: Birmingham