Role Purpose
The Director of Operations enables the Charity to work at scale by building the operational
backbone that enables people to do their best work. The role turns strategy into clear ways of
working, reliable processes, and well-run business operations, removing friction so teams can
focus on impact. By developing strong operational leaders, embedding continuous improvement,
and ensuring resilient systems and controls, the Director of Operations creates the conditions for
consistent delivery, confident decision-making, and sustainable performance across the
organisation.
The Director of Operations is accountable for the organisation’s operating model — ensuring it is
clearly defined, consistently applied, and evolves over time to enable effective delivery of
strategy.
This role works closely with the Director of Organisational Effectiveness to optimise
organisational process design and drive continual improvement, ensuring that teams have the
systems, tools, and processes required to deliver consistently and efficiently.
The role partners closely with the Director of Finance & Procurement, Director of Strategy &
Transformation and functional directors, acting as the operational engine room of the
organisation.
This role ensures that specialist operations expertise is translated into practical decisions
and actions across the organisation.
They will lead cross-functional teams, manage
complex programmes, and ensure delivery is aligned with organisational priorities.
Responsible for driving operational excellence across the business to ensure resilience,
integrity, and sustainable growth.
Accountable for ensuring the smooth and efficient running of core enabling business
operations, centralising organisational processes to drive efficiency, best practice, and
strategic alignment.
Support delivery of our charitable and fundraising objectives, working with partnerships
and engagement to ensure end-to-end service processes.
The role does not hold accountability for frontline service delivery or enterprise risk
ownership, but ensures that the operational systems, processes, and controls required
for effective delivery are in place and functioning.
Strategic Operational Leadership
Translate organisational strategy into operational plans, delivery frameworks, and service
standards.
Work closely with the Director of Organisational Design to support the execution of the
operating model, ensuring clarity of roles, processes, and ways of working across
directorates to achieve optimal efficiencies and effectiveness.
Provide senior leadership across organisational delivery, performance, and operational
alignment.
.