Overall Purpose
As the Corporate Receptionist, you will be solely responsible for the front-of-house function of the building, meeting and greeting visitors, signing in and issuing access passes, as well as hosting at various times during the day. You will be working closely with the building management and facilities team on site to ensure all processes are running smoothly and efficiently. This is a one-man site, with no security.
Being based on a landmark location, the building requires a receptionist who has the natural flair to engage with occupiers and visitors, to be supportive and to deliver exceptional customer service. We are looking for a great communicator who has the willingness to go above and beyond.
Duties and Responsibilities
* To take full ownership and accountability of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with cleaners, facilities, and other departments as deemed necessary.
* Hosting and engaging with the tenants and visitors, as the face of the building to ensure a warm welcome. Must have excellent customer service skills.
* Dealing with VIP visitors and delivering excellent customer service.
* Being responsible for meeting and greeting all guests and visitors into the building and providing them with exceptional service. Standing to greet is a basic standard.
* To receive/answer calls promptly and efficiently, identifying the callers requirements and taking messages as appropriate.
* First point of contact for all guests, visitors, occupiers and clients to the building, as outlined in the St James Guide. Dealing with all questions and queries.
* Working closely and supporting the building management and tenants with various activities and tasks. Ensuring tasks are completed in a timely manner.
* Responsible for security and health and safety aspects of the building and ensuring comprehensive reports were submitted to the building management.
* Ensure the St James folder, manual, occupiers procedures, and phone database are up to date. Delivering weekly and monthly reports and appropriate FOH data as and when required.
* Ability to assist, support, and build strong relationships with all occupiers and onsite teams.
* Flexibility to react and assist the client with unforeseen circumstances at short notice.
* Manage difficult calls and/or distressed callers in a calm and professional manner.
* Where appropriate, reporting accidents or incidents.
* Managing the helpdesk duties for the building.
* Ensure the reception area is kept organised, clean and tidy at all times.
* Adhering to St James policies and procedures, code of conduct and being fully conversant with the emergency procedures in relation to Health & Safety issues.
* Any other duties as deemed necessary to support the client, customer, colleagues and St James.
Knowledge And Skills
* Previous experience in delivering exceptional customer service essential.
* Excellent command of the English language, both verbal and written.
* Exceptional interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
* Experience in using Microsoft Office, PowerPoint, Excel and Visitor Management Systems.
* Excellent punctuality, outgoing and a can-do/proactive attitude; and adaptable to what the site requires.
* Innovative, active, and creative.
* Flexibility to react promptly to reasonable client demand.
* SIA licence may be required
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