Mobile Patrol Officer – Job Description
We are seeking a proactive and reliable Mobile Patrol Officer to join our Operations team, providing high-quality site-based security, enforcement, and customer service across allocated locations.
This is a mobile role requiring regular travel between sites, delivering consistent standards of patrol, compliance, and client support in line with operational procedures and site requirements.
Key Responsibilities
* Attend allocated sites within scheduled patrol cycles and as operationally required
* Conduct regular patrols of site and car park areas, maintaining cleanliness and order where applicable
* Enforce parking terms and conditions by issuing Parking Charge Notices in line with site signage and regulations
* Carry out basic checks, preventative maintenance, and replenishment of equipment such as payment and validation kiosks
* Report faults, incidents, near misses, and health & safety concerns promptly and accurately
* Maintain accurate site logs using handheld devices and complete all sign-in/out procedures
* Ensure vehicles (company or personal) are kept safe, roadworthy, and maintained in line with policy
* Maintain a professional presence and deliver excellent customer service at all times
* Ensure correct uniform and PPE are worn and kept to standard
* Monitor stock levels and support inventory control where required
* Communicate effectively with site teams, colleagues, and management throughout shifts
* Follow all company policies, procedures, and safe working practices
Skills & Attributes
* Full UK driving licence (essential)
* Strong customer service and communication skills
* Good problem-solving and decision-making ability
* Basic IT literacy (handheld devices and reporting systems)
* Organised, punctual, and self-motivated
* Able to work independently and as part of a team
* Able to remain professional in challenging situations
What We’re Looking For
* Strong timekeeping and reliability
* A practical and calm approach to enforcement situations
* Awareness of health & safety and safe working practices
* Ability to adapt in a fast-paced, mobile working environment
* Commitment to delivering consistent, high-quality service
Success in This Role
* Meeting operational targets and site requirements
* Maintaining high standards of enforcement and customer service
* Effective communication with teams, clients, and site contacts
* Strong collaboration with colleagues to support operational excellence
* Demonstrating professionalism, accountability, and company values