Job Purpose
Please ensure you read the below overview and requirements for this employment opportunity completely.
Based in our Manchester depot -The hire desk manager will assist customers with their requirements for hire equipment, responding to customer enquiries and processing orders in a professional manner. Preparation and chasing up of quotations together with providing relevant technical specifications of machines.
Key skills & Duties
-Liaison with customers regarding all hire, sales and service enquiries.
-Sourcing equipment from third party suppliers to supplement own fleet so customer orders can be fulfilled.
-Liaising with the workshop or suppliers the day before deliveries are due to ensure equipment will be delivered.
-Ordering of sale items.
-Ensuring all cash and cross hire transactions have supplier special terms replicated on the customer contract
-Raising of sundry purchase orders
-Handling customer enquiries for Plant and attachments
-Accurately processing orders and working directlywith operational colleagues to allocate stock & co-ordinate transport to maximise service efficiency for customers.
-Updating hire management system & hire contracts.
-Pro-actively promoting the company and its products / services at all times.
-Maintaining and exceeding company standards and targets.
-Negotiating hire rates and preparing quotations with associated spec sheet data.
-General administrative duties including resolution of queries. xxuwjjq
-Processing of payments
-Being first point of contact
-Contacting existing customers to gain further hires and build rapport.
-Contacting lapsed or decreasing accounts
-Ensuring all SHEQ policies are kept
-Communicate and co-ordinate with workshop manager and colleagues
-Full responsibility for day to day logistics to ensure hires are cost effective
-Maintaining and exceeding company targets
-Managing the depot in the absence of the depot manager