Are you passionate about solving technical challenges and delivering outstanding customer service? A growing tech-focused organisation is seeking a skilled Service Desk Analyst to join their dynamic support team. Key Responsibilities: Act as the first point of contact for IT-related issues and service requests. Resolve a wide range of technical problems across hardware, software, and network systems. Deliver remote support and troubleshooting with a focus on first-contact resolution. Maintain accurate documentation and ticketing records. Collaborate with internal teams and third-party providers to ensure seamless service delivery. Mentor junior team members and contribute to process improvements.What We're Looking For: Strong communication skills and a customer-first mindset. Solid understanding of Microsoft 365, operating systems, and common business applications. Experience with remote support tools and ticketing systems. Ability to diagnose and resolve technical issues efficiently. A proactive approach to learning and adapting in a fast-paced environment.Why Apply? Be part of a supportive and forward-thinking team. Opportunity to grow your skills and take ownership of specialist areas. Make a real impact by helping users and improving service delivery