Avena is a leading secure destruction company based in the UK, specialising in the secure disposal of documentation, textiles and IT & media hardware. Their bespoke services include SECURALL® for GDPR-compliant paper shredding, SECUREBRAND® for textile destruction, and SECURETECH® for audited IT and media hardware disposal. Avena tailors its solutions to meet individual customer requirements, ensuring full audit trails and compliance. Their services help organisations safeguard against data breaches, criminal activities and IP misuse while promoting environmental sustainability. Avena is dedicated to protecting enterprises and securing the future.
Role Description
This is a full-time on-site role for an Operations Team Leader based in Dereham. The Operations Team Leader will oversee daily operations including secure destruction processes, security audits, supporting our drivers with their van stock/offloads and ensure adherence to service standards. Responsibilities include managing a small but capable team, monitoring performance, ensuring compliance with company policies and driving efficiency in processes. This role also involves training and coaching team members to achieve operational excellence and support our goals.
Qualifications
* Strong leadership and team management skills, with experience supervising and motivating teams.
* Proficiency in planning and managing operations to ensure efficiency and quality through-put.
* Excellent problem-solving and decision-making abilities, with a focus on continuous improvement.
* Strong communication and interpersonal skills, including team training and collaboration.
* Knowledge of secure destruction processes, GDPR compliance and environmental sustainability standards is an asset.
* Previous experience in operations/service centre management is preferred.
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