Job Responsibilities
As an Expert Client Advisor, you will be an ambassador of the Brand, with a special focus on Women’s Ready to Wear. Ensuring that every client is treated according to the Louis Vuitton promise, you will strive to discover your clients and their every need, guide them across the Brand, deliver the best client experience, and convey your passion for the product. You will be the voice of your category for clients and the team in the store.
You will proactively reach out to your clients to achieve individual and team goals and to develop the business of your category.
Profile
* Achieve individual and team objectives and be accountable for the sales results of your category.
* Lead by example by consistently remaining the top seller in your category.
* Possess and maintain a strong, in‑depth, and highly technical expertise of your product category to drive its performance.
* Welcome every client and enhance their experience, setting an example of the best client experience.
* Provide expertise and comprehensive advice on your product category to clients (whether style related or technical), supporting teammates when they have clients requiring more detailed information.
* Be a strong style advisor for your client (e.g., fashion conscious), assessing the client’s style and matching with product recommendations.
* Perform as a team‑player, participating in all activities that contribute to the store’s overall objectives.
* Develop the highest brand and product knowledge.
Drive Commercial Performance of the Category In‑Store
* Analyze and drive your product category forward while being aware of individual and store targets and KPIs each month.
* Partner with the Manager in charge of your category and provide feedback to Head Office on product performance, quality, client-related information, local market, competitors, trends, and missing opportunities.
* Create and implement specific action plans to proactively drive business and maximize product performance, leveraging visual merchandising, clienteling, training, and team animations.
Support & Train the Store Team on the Category
* Partner with the Learning Manager to develop selling skills and product knowledge in the store.
* Use your product expertise to communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, trainings).
* Review product performance, meet 1:1 with Client Advisors to coach and develop bespoke action plans for your category, and provide feedback on individual performance to Managers.
* Observe the team during the selling ceremony and partner with them to introduce your product category and spot high‑potential clients.
Client Development
* Develop and implement clienteling strategies and action plans for your category.
* Spend time spotting high‑potential clients on the floor, developing event ideas focused on your category, reviewing client lists (sleepers, etc.), and growing the client base for your specific metier.
* Demonstrate leadership in clienteling: know and develop clients for the category with a focus on local clients.
* Lead by example in managing your own portfolio of clients, demonstrating best‑in‑class clienteling actions.
* Closely follow existing clients, proactively recruit new clients, leveraging the different clienteling tools to engage and build long‑term relationships; manage a wide portfolio of potential clients.
Reference: LVM31505
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