We are looking to recruit a full time members of staff for 37.5 hours per week within the Outpatient Booking Clerk at Wrightington Hospital.
You must have experience of working within a busy, pressurised customer focused administration / office environment with an ability to deal with frequent interruptions. You must also have experience of using IT systems in the workplace.
You must be able to demonstrate keyboard skills with high level of data entry accuracy, be a motivated, enthusiastic individual who possess excellent interpersonal and communication skills with an ability to work effectively on your own initiative and within a team.
It is necessary to be flexible and able to adapt quickly to change and altering work patterns. Will be covering various admin and clerical duties in line with service demands.
It is important that you detail in your supporting statement how you meet the essential/desirable requirements given on the person specification.
The main duties of this role are to provide an efficient and flexible administrative service that supports the clinical staff in the delivery of an effective booking service. To maintain a patient centred approach in the delivery of the service that supports patients in exercising choice. It is important to ensure patient's needs are central to the delivery of the service, therefore it is important that you have first class customer service skills along with a professional telephone manner.
Choose Well – Choose WWL
Wrightington, Wigan and Leigh Teaching Hospitals, NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
To be responsibe for booking the appointments in Outpatients
Display a professional attitude at all times when dealing with the general public and colleagues alike whilst using effective communication skills to influence the out come in issues causing concern.
Assist members of the clinical staff with any queries concerning administrative processes
To support and assist team members across sites where there are staff shortages, whilst working as part of one multidisciplinary team
Liaise with the clinical staff to ensure the delivery of a seamless service for patients attending either as an outpatient or inpatient
Promote and develop good communication links with all disciplines of staff involved in the booking process both internal and external to the Trus
Planning and Organisational Duties
To locate and prepare casenotes for patients attending for elective admission and pre-operative assessment and be responsible for the recording on PAS of all patient outcomes within agreed deadlines where appropriate
To apply Trust and National policies and procedures in order to achieve internal and external targets and deadlines
To be responsible for the quality and accuracy of all data input of both written and electronic information that they are recording.
To resolve queries and redirect enquiries by utilising the knowledge and implementation of the 'Booking Methodology' and 'Waiting Time' targets
To undertake general clerical tasks as appropriate e.g. filing, photocopying
Responsible for the reporting of any incidents / accidents to the supervisor and participating in the investigation by completing necessary documentation and any relevant follow up processes.
Produce and send all patient correspondence and information relating to booking in accordance with procedures and data quality standards in a timely and accurate manner in accordance with Trust and National targets and guidelines
Deal with the cancellation of clinics / theatre sessions and rebooking of patients in accordance with instructions and guidelines
Maintain the accuracy of IP/OP Waiting Lists by ongoing validation ensuring compliance with access times and targets
Communications and Key Working Relationships
Demonstrate effective communication using the spoken and written word to influence the outcome
Demonstrate awareness and sensitivity of patients with hearing difficulties and where patients language is not English
Receive and process all messages in accordance with instructions
Utilise the Trust's IT resources appropriately in line with the policies and procedures
Maintain accurate, timely and legible written and electronic records
Responsibility for Finance
To be aware of the need for cost effective use of resources when delivering the
service
Responsibility for Human Resources
Adhere to Trust Policies, Procedures and Guidelines
Ensure compliance with Mandatory training requirements in accordance with Trust Policy
Compliance with Trust Policies and Procedures
Responsibility for Health & Safety
Summon Security personnel to the department as and when required using own
initiative
To comply with all Health and Safety issues taking a proactive role by managing the Health and safety of themselves and others at all times where practicably possible.
To take individual responsibility for managing risks within own working environment, complying with Trust regulations around reporting and managing risk reduction strategies.
To be involved in managing related risk assessments and effectively taking care to include others that may be affected by their actions.
To be pro-active regarding potential Health and Safety issues.
Responsibility for Teaching
Support a learning environment to enable all members of the team to develop
Recognise and accept responsibility for your own personal development
Support developments that contribute to individual goals and to those of the
department