ROLE RESPONSIBILITIES
· Courteously greets and escorts guests and assists in seating.
· Assists in preparing the restaurant for service.
· Responsible for reservation arrangements and proposes menu recommendation for all guests.
· Answers incoming telephone calls and either transfers, redirects or takes a message.
· Handles general enquiries posed by guests.
· Manages day-to-day reservations and table arrangements
· Builds and maintains positive relationships with all internal customers and guests in order to anticipate their needs.
· Maintains a high level of product and service knowledge in order to explain and sell services and facilities to guests.
· Assists guests and answer to their enquiries request.
· Manage VIP and regular guest preferences.
· Optimize table seating and guest flow.
· Gather guest feedback and encourage repeat visits.
· Handle reservations and customer concerns professionally.
ROLE REQUIREMENTS
· Ability to work in a fast-paced environment
· Good team player
· Demonstrated ability to interact with customers
· Minimum 1 year relevant experience, preferably in restaurant service
#J-18808-Ljbffr