We’re looking for an experienced voice and telephony specialist to join our Digital Services team at the University of Leicester — someone who is technically strong, forward-looking, and ready to support the hands-on delivery of a significant transformation programme. This role is central to modernising the voice communications estate with Microsoft Teams Telephony and supporting Contact Centre operations as they migrate into Cisco Webex Contact Centre. You’ll be a key technical expert in the team, working alongside a Voice Manager and a junior analyst, supporting delivery work ranging from design and architecture through to implementation and operations. It’s not just a support role. You’ll contribute to design decisions, drive migration activity, and play a key part in one of the University’s most visible annual events: Clearing, where our Webex Contact Centre is business-critical to recruiting thousands of first-year students every August. About you You’ll need demonstrable, hands-on experience with Microsoft Teams Telephony (Direct Routing and M365 voice integration) and Cisco Webex Contact Centre or an equivalent cloud contact centre platform. A solid understanding of SBC administration, VoIP protocols (SIP, RTP, SRTP) and voice security principles is essential. We’re not looking for someone who just maintains what’s there — we want someone who understands the direction we’re heading, can think architecturally and is comfortable taking ownership of complex technical problems. Relevant Microsoft or Cisco certifications (e.g. MS-721, CCNP Collaboration) are desirable, as is experience in an ITIL-aligned environment. Familiarity with legacy Siemens Unify or OpenScape Voice platforms would be an advantage but is not required. Additional information Informal enquires are welcome and should be made to Rob Anderson at [email protected] As part of the University’s ongoing commitment to professional development, this role will also be considered on a seconded basis for existing staff members. Please ensure this is discussed with your line manager prior to applying. More information regarding secondments can be found here. Leicester is a leading University committed to international excellence, world-changing research and high quality, inspirational teaching. The University is ranked within the top 25 UK Universities in all international league tables and we are strongly committed to inclusivity, promoting equality and celebrating diversity among our staff and students. You will develop your career in a supportive and collaborative academic environment in one of the world’s leading research-intensive universities; elite in the excellence of our research, yet distinctive for the genuine synergy between our research and teaching. We offer a working environment that is committed to inclusivity, through promoting equality and valuing diversity. We offer a competitive salary package with excellent pension scheme and a generous annual leave allowance. Located close to Leicester city centre, our award winning campus benefits from a wide range of cafes, a fully equipped sports centre and nursery facilities. Further information regarding our extensive range of staff benefits is available here. Unable to show this video due to your cookie preferences