Interim Head of Leaseholders – East London – £500 a day (umbrella) A London Local Authority is seeking an experienced and strategic Interim Head of Leaseholders to lead and transform leaseholder services across the borough. This is a pivotal role driving operational excellence, improving transparency, and ensuring full compliance with statutory obligations — particularly around service charges, major works, and resident engagement. Key Responsibilities: * Lead the end-to-end leaseholder service, including billing, consultation, dispute resolution, and communications. * Oversee Section 20 processes for major works, ensuring legal compliance and effective stakeholder management. * Create and embed a single, cohesive leasehold team across the borough. * Develop and implement policies, procedures, and performance frameworks to drive quality and accountability. * Collaborate with finance, legal, asset management, and housing teams to deliver joined-up services. * Act as the strategic lead for leaseholder engagement, ensuring clear, empathetic, and timely communication. * Manage complex cases, complaints, and tribunal matters with professionalism and attention to detail. Experience Required: * Proven track record managing leaseholder services within a local authority or housing association. * In-depth knowle...