Customer Advisor – Property Rentals
Location: London (On-site)
Salary: £23,000–£38,000 per year
Job Type: Full-time
We are seeking a bilingual (Mandarin Chinese & English) Customer Advisor to join our property rentals team in London. This role involves daily communication with landlords and tenants (often via WeChat), handling customer enquiries, and supporting tenancy processes.
Customer service experience is an advantage but not essential – full training will be provided. If you are a strong communicator, stay calm under pressure, and want to grow your career in the property industry, we'd be delighted to hear from you.
Key Responsibilities
* Communicate with clients via WeChat, phone, email, and in person
* Respond promptly to enquiries and follow up on client requests
* Support landlord onboarding and tenant move-in/move-out processes
* Assist with compliance checks and tenancy documentation
* Maintain accurate records and update CRM systems
Requirements
* Fluent in Mandarin Chinese and English (spoken and written)
* Good Microsoft Office skills (Word, Excel)
* Strong communication and interpersonal skills
* Calm and professional when handling complex issues
* Ability to work well under pressure and multitask
* Resilient and adaptable in a fast-paced environment
* No prior real estate experience required – graduates welcome
What We Offer
* Competitive salary (£23k–£38k, based on experience)
* Full training and career progression opportunities
* Supportive and friendly working environment
* Company pension, events, and overseas team travel opportunities
* Visa sponsorship may be considered for outstanding performers after 12 months
Job Type: Full-time
Pay: £23,000.00-£38,000.00 per year
Benefits:
* Company pension
* Free or subsidised travel
* Profit sharing
* UK visa sponsorship
Work Location: In person
Application deadline: 20/10/2025
Reference ID: Customer Advisor – Property Rentals
Expected start date: 15/10/2025