In this role you will work within our Guest Services Contact Centre function to deliver high impact, relevant and interactive sales training to new starters and existing agents.
This role is positioned at CUK09 level within our organisation and is available on a full‑time, permanent basis. We offer hybrid work including up to two days from home.
Responsibilities
* Designing, delivering, and embedding sales training including the Princess Service Standards modules for new starters and existing sales agents within the Guest Services department.
* Coaching Guest Services teams to strengthen their sales mindset and behaviours.
* Acting as a Salesforce champion and delivering training on new Salesforce features and tools.
* Partnering closely with Global Training, Workforce Planning and Commercial teams to share insights and ensure training priorities align with current business drivers.
Qualifications
* Experience of delivering high impact interactive sales and upskill training programmes in virtual and in‑person settings to help drive commercial targets.
* Demonstrable experience of improving sales performance or conversion through training and coaching activity.
* Ability to engage and influence diverse audiences.
* Strong content development and facilitation skills.
About You: The Ideal Candidate
* Professional, organised approach with the ability to manage multiple priorities.
* Effective communication skills with the ability to simplify complex information.
* Strong understanding of sales behaviours, conversion drivers and customer experience principles.
Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you're passionate about Guest Services and looking for an opportunity to grow, we'd love to hear from you.
Carnival UK is committed to protecting against potential risks to safeguarding, security and/or fraud risks. This post is subject to the disclosure of criminal records and vetting checks in the event of an individual being offered the position. We will only ask about convictions which are defined as 'not protected'.
Benefits
* Employee Discounted Cruising plus Friends and Family offers
* Recognition scheme with prizes and awards
* Regular office events including live entertainment, lifestyle events and charity partner fundraisers
* Extensive learning and development opportunities
* Employee-led networks
* Company paid Health Cash Plan and health assessment
* Discounted retail and leisure via discounts portal
* Minimum 25 days leave, bank holiday allowance and holiday trading scheme
* HAP Alaska-Yukon
* Carnival Corporation
* Holland America Line
* Carnival Cruise Line
* Carnival UK
* Costa
* Princess
* Seabourn
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