Overview
Hourly rate of £20.71 per hour Inside IR35
Hands-On Experience with Cutting-Edge AV and IT Technologies
About Our Client
The employer is a public sector organisation specialising in hosting events and conferences.
Job Description
* Learn and understand the venue's IT infrastructure, including FortiGate firewalls, Aruba Central (switch and Wi-Fi management), patch bays, and port locations.
* Act as the first point of contact for all client and exhibitor IT requirements, coordinating with AV Project Management before events and handling communication via email and phone.
* Manage online exhibitor orders, ensuring accurate input into event specifications for use by AV technicians and event teams.
* Create and maintain job sheets detailing all IT and rigging requirements; use internal systems to manage event logistics.
* Work collaboratively across departments to ensure a smooth and professional experience for clients and exhibitors.
* Monitor and manage IT equipment inventory, ensuring stock is available and ready for events.
* Provide on-site support and troubleshooting for any event-related IT issues.
* Assist with rigging and de-rigging, delivering IT equipment and services before, during, and after events.
* Liaise with third-party suppliers to source additional equipment when needed.
* Maintain accurate records of website sales data to support billing and reporting.
* Help manage and update the online IT service offerings, adapting content and services to meet client needs.
The Successful Applicant
A successful IT Support Technician should have:
* Excellent stakeholder management skills and proven ability to negotiate and engage positively across both internal and external stakeholders
* Proactive team player demonstrating the ability to work across multiple departments
* Excellent time management skills with outstanding attention to detail
* Demonstrable customer centric ethos around the delivery of a quality service despite conflicting demands and time pressures
* Excellent verbal and written communication skills with the ability to articulate complex and contentious issues concisely to a wide and varied audience
What's on Offer
* An hourly rate of £20.00, depending on experience.
* A temporary position offering flexibility and exposure to high-profile events.
* The opportunity to work within the public sector.
* A supportive team environment focused on delivering excellence in technology services.
If you're passionate about AV and IT logistics and enjoy working in a dynamic event-driven environment, apply now to join this exciting opportunity in the public sector.
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