Company descriptionRole:Customer Service AdvisorDepartment: Claims: First Notification of LossLocation:Hybrid working from our Tunbridge Wells officeSalary: 24,060 plus up to 10% annual bonus Hours:An average of 37.5 hours p/w, shifts between Monday to Sunday between 8am & 8pmStart Date:29th June 2026Youll become an expert in our products and someone our customers can really rely upon when they need us most. No matter what the call, your dedication to the customer will ensure they have the right product/cover, every time. You'll be working in a fast-paced environment whilst making every customer feel like the first call of the day. As our front-line force you'll be part of a team who set the tone for what our customers can expect from the AA. Some of the calls you deal with could be more complex or involve upset or distressed customers, thats why we like to ensure that there is a strong focus on teamwork, with everyone there to back each other through any difficult situations.What will I be doing?Youll be working in our First Notification of Loss (FNOL) department taking inbound calls from customers, third parties or AA Breakdown members reporting a motoring incident and needing to make a claim. Day to day youll be:Using detailed scripts to gather information from the call and apply logic to assess the best course of actionProactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.Pushing for better by using resources, tools and systems available to offer the best customer serviceMaintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.You'll be working in a fast-paced environment, within a team that back each other and who set the tone for what our customers can expect from our iconic brand.Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand!Were looking for someone to become: A problem solver: youll understand incoming information and make logical decisions quickly and efficientlyAn explorer: youll need be curious and inquisitive; learning new information and applying it quicklyA self-starter: youll be proactive taking pride and ownership in your workA smooth operator: youll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectivelyHere's what we offer you:The opportunity to join and learn within a team thats as driven as they are supportive25 days annual leaveFree breakdown membershipEmployee discount schemethat gives you access to great discounts on healthcare, shopping, holidays and moreDiscounts on AA productsincluding car and home insuranceAccess to employee inclusivity awareness networksDedicatedEmployee Assistance Programmeto support with mental healthWorksavepensionscheme with up to7% employer contributionPlus, so much more!This is the jobRole:Customer Service AdvisorDepartment: Claims: First Notification of LossLocation:Hybrid working from our Tunbridge Wells officeSalary:24,060plus up to 10% annual bonus Hours:An average of 37.5 hours p/w, shifts between Monday to Sunday between 8am & 8pmYoull become an expert in our products and someone our customers can really rely upon when they need us most. No matter what the call, your dedication to the customer will ensure they have the right product/cover, every time. You'll be working in a fast-paced environment whilst making every customer feel like the first call of the day. As our front-line force you'll be part of a team who set the tone for what our customers can expect from the AA. Some of the calls you deal with could be more complex or involve upset or distressed customers, thats why we like to ensure that there is a strong focus on teamwork, with everyone there to back each other through any difficult situations.What will I be doing?Youll be working in our First Notification of Loss (FNOL) department taking inbound calls from customers, third parties or AA Breakdown members reporting a motoring incident and needing to make a claim. Day to day youll be:Using detailed scripts to gather information from the call and apply logic to assess the best course of actionProactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.Pushing for better by using resources, tools and systems available to offer the best customer serviceMaintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.You'll be working in a fast-paced environment, within a team that back each other and who set the tone for what our customers can expect from our iconic brand.Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand!Were looking for someone to become: A problem solver: youll understand incoming information and make logical decisions quickly and efficientlyAn explorer: youll need be curious and inquisitive; learning new information and applying it quicklyA self-starter: youll be proactive taking pride and ownership in your workA smooth operator: youll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectivelyHere's what we offer you:The opportunity to join and learn within a team thats as driven as they are supportive25 days annual leaveFree breakdown membershipEmployee discount schemethat gives you access to great discounts on healthcare, shopping, holidays and moreDiscounts on AA productsincluding car and home insuranceAccess to employee inclusivity awareness networksDedicatedEmployee Assistance Programmeto support with mental healthWorksavepensionscheme with up to7% employer contributionPlus, so much more!What will I be doing?What do I need?Additional information