Marble Talent group is actively seeking a Helpdesk Manager to join a client of ours based in Hampshire on a permanent basis. The Helpdesk Manager is a hands-on operational leadership position responsible for the day-to-day management, performance oversight, and continuous improvement of the Helpdesk function. This role ensures accurate and efficient engineer scheduling, call allocation, and client communication with strong commercial awareness. Sitting at the core of Maintenance delivery, the Helpdesk Manager ensures Helpdesk workflows align with contractual obligations, service-level agreements (SLAs), and financial expectations. They collaborate closely with Engineering, PPM, Remedials, and Estimations teams to drive smooth operations and maintain client satisfaction. This execution-led role focuses on operational control, internal communication, team leadership, and margin protection. The Helpdesk Manager contributes to business planning and forms a key part of the Maintenance Senior Leadership Team. Key Responsibilities Team Leadership & People Management * Lead, motivate, and develop a team of 3 Helpdesk Administrators * Promote accountability through 1:1s, coaching, and structured performance management * Foster a high-performance team culture centred around ownership, service, and commercial understanding Resource Scheduling & Operational Control * Oversee engineer allocation using BigChange and other CAF...