Children and Young People
Children’s Social Care
Children’s Services Level 3 Business Administration Apprenticeship
Ref: 001495
Contract: Fixed Term (2 years)
Salary: £20,741 - £24,296 per annum
Hours: 36.66 per week
Based: Oldham Council Offices, Spindles Shopping Centre
Closing Date: Monday 8th June 2026
Role Overview: We’re looking for a committed and motivated person to provide high quality professional support to frontline children’s social workers and managers to help families keep children safe. If you’re looking to make a real difference, Children’s Services are looking for people like you to provide effective and comprehensive administrative support to our Children’s Social Care Teams, ensuring service support needs are met efficiently and effectively.
For an informal discussion, contact Janette.Molloy@oldham.gov.uk.
Responsibilities
* Assist officers by providing administrative support to Children’s Social Care teams, working to competing and changing priorities and demands.
* Use computer packages and internal systems and communicate with a variety of audiences.
* Provide excellent customer service to internal and external stakeholders when responding to telephone calls and covering reception, professionally whilst working as part of a team.
* Shadow the coordination of meetings such as preparation, producing minutes and follow up actions.
* Learn how to securely manage confidential and sensitive information.
What will I gain?
* Developed customer service skills through telephone and face to face contact.
* Experience of coordinating and minuting meetings.
* Experience of providing a high standard of customer service.
* Good organisational skills using own initiative and working as part of a team.
* Good communication and interpersonal skills.
* Knowledge and experience of using computer packages and internal systems.
* Gain skills in administration and experience in supporting the needs of a large service.
* Working towards the Apprenticeship Level 3 Business and Administration qualification.
Requirements for the Apprenticeship
* Ability to use IT applications, including Word, Excel, and Outlook.
* Work flexibly to meet the needs of the service.
* Ability to communicate effectively by email, face to face, and over the telephone.
* Ability to develop and maintain effective working relationships with a wide range of people at different levels.
* Ability to prioritise, in order to meet deadlines.
* Ability to use own initiative to help solve problems.
* Experience of providing a high standard of customer service.
* Be a flexible team player, able to work at pace with excellent attention to detail.
* Knowledge of the General Data Protection Regulations.
Inclusive Recruitment
We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment.
Benefits Package
* 25 days annual leave which increases after 5 and 10 years’ service.
* The option to purchase additional annual leave.
* An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions.
* Discounted gym membership with Oldham Active.
* Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.
* Salary sacrifice scheme for home and electronics and Cycle to Work.
* Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
* Staff recognition and celebration events.
* Peer support groups.
Other Information
Unfortunately, at this time we are not able to offer sponsorship.
Data and privacy: For details of how we use your data please see our privacy notice.
Right to Work in the UK from 1st July 2021.doc
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