Role: Sales & Service Executive Location: Guiseley Salary: £21,000 - £30,000 pa - including OTE Hours: Monday-Thurs 9am-5.30pm, Friday 9am-5.00pm 1 late per week (Mon / Tue / Wed) 9.30am to 7:30pm Saturday (1 in 3 on a rota) 9am to 4pm - paid as overtime About the role: Our industry leading client based in Guiseley is currently looking for a Sales & Service Executive to join their friendly team. You will be responsible for handling incoming telephone enquiries generated through a national advertising campaign focused on our clients products. Your key task is to understand the caller's needs by building rapport and asking open ended questions. You'll clearly explain the features and benefits of our client's products, positioning them as the ideal solution to the customer's requirements. Where appropriate, you will convert enquiries into qualified appointments for a site survey. Throughout all interactions, you must maintain a friendly, courteous and professional approach. Key Responsibilities of the Sales & Service Executive: Respond to incoming enquiries and convert them into qualified appointments for field based team. Follow up with previous enquiries to secure additional appointments. Build positive relationships with customers by keeping in touch and offering a friendly, helpful service. Use sales techniques to understand customer needs and provide tailored advice. Keep accurate notes and records in the CRM system. Work closely with field based team to ensure appointments are well organised and details are shared. Support the customer service team to deliver a smooth and professional customer journey. Contribute to a collaborative team environment by helping colleagues when needed. Skills / Experience required for Sales & Service Executive: Previous sales experience is preferred, retail sales also considered Ability to build strong working relationships, with both customers and internally Excellent communication skills Ability to persuade, influence and negotiate effectively Computer literate Attention to detail Ability to prioritise workload Self motivated, driven and enthusiastic What's on offer: Salary: £21,000 - £30,000 pa - including OTE 25 days holiday On site parking Company social events Company pension If you have previous sales experience and you would like the opportunity to work within a friendly team who strive to make a difference then don't miss out, APPLY TODAY! Our Guarantee Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match. Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.