About the role
We're looking for a Senior UX
Researcher to drive user-centered innovation across our internal Data Science
tools and platforms. Advocate for office-based peers and Data Scientists,
helping improve teamwork and decision-making with user-friendly tools.
You will collaborate with a
diverse team, including Service Builders, User Experience Composers, Interface
Inventors, Product Leaders, Data Scientists, and Engineers to improve the user
experience for head office staff and suppliers. You will work closely with
Build Managers and the Invent Lead to develop the research direction across
various business and data science areas.
You are an effective problem
solver who is highly skilled in a range of research methods, with proven
experience turning research findings into actionable recommendations that drive
user-centred design and product outcomes. You are at ease with sophisticated
challenges, you know how to investigate and map the use of systems that involve
multiple services, and how to present your findings with clarity. You thrive in
collaborating with experts and senior leadership to ensure UX research can
inform development, product, and business decisions.
As our ideal candidate, you have a
passion for understanding people, their motivations, and behaviours, and the
challenges they face. You have excellent observational and analytical skills,
strong design thinking expertise, the ability to collaborate with other teams
effectively, and a steadfast determination to do what is right for our
colleagues and suppliers. You will be responsible for identifying user needs,
spotting opportunities, and delivering actionable insights that inform the
development of compelling user-centered experiences and digital products.
You will be responsible for
·
Manage and spearhead UX research within the
Enterprise and Data Science divisions at Tesco. We are dedicated to
streamlining our colleagues' interactions with tools used in the field of Data
Science.
·
Scope, plan and conduct end-to-end user research
(mainly qualitative) throughout the design and development lifecycle, from an
early strategic direction through post-release validation.
·
Assist project teams in aligning business and user
needs, crafting Data Science tool user experience, and specifying tool-level
functionalities and experiences.
·
Work closely with cross-functional product team to
develop a research strategy that includes generative and evaluative research,
and ensure the right data is being collected to positively impact the product
direction and help users tackle their problems and meets their needs.
·
Combine and communicate research discoveries
clearly and effectively to diverse team members. Partner with teams to merge
research insights into product strategy for measurable results through
presentations, workshops, or reports. Support the Product, Engineering, Data
Science and Build teams in establishing successful user-centered processes and
ways of working.
·
Mentor colleagues to build awareness and capability
in user research practices to encourage the wider team to actively participate
in UX Research, to improve organisational capability and challenge team
thinking.
You will need
·
University degree or equivalent experience of 2:1
or higher in human-computer interaction (HCI), a related field, or relevant
years of professional experience.
·
Proficient in UX research with at least 5 years as
a hands-on researcher for Enterprise digital products, emphasizing discovery
and strategic research.
·
You have experience collaborating in an
interdisciplinary group, taking charge of research efforts and influencing the
trajectory of the product or service to achieve tangible results.
·
Extensive knowledge and lots of hands-on experience
with a wide range of qualitative and quantitative research methods and
techniques (such as user interviews, user profiles, user needs and jobs to be
done, journey mapping, usability testing, surveys, card sorting, tree testing,
competitor analysis).
·
A talent for storytelling that manifest in
excellent communication, presentation, and interpersonal skills; the ability to
communicate sophisticated concepts clearly and persuasively across different
audiences and varying levels of seniority.
·
Demonstrated capability in working together with
cross-functional collaborators like business users, designers, product
managers, engineers, and data scientists.
·
Comfortable navigating and mapping enterprise
systems and multi-service environments.
·
Experience conducting research on tools for
technical and non-technical users (e.g. Data Scientists, Analysts, Business
users).
·
Experience working in agile product development
environment and applying lean UX research methods in a large corporation.
·
You value collaboration and are at your best when
you are part of a team.
Whats in it for you?
We're all about the little helps. That's why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more
* Annual bonus scheme of up to 20% of base salary
* Holiday starting at 25 days plus a personal day (plus Bank holidays)
* Private medical insurance
* 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
* Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
About Us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
We're a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.