3 days ago Be among the first 25 applicants
Location
Hybrid: 1-2 days at our Support Centre in Coleshill, Birmingham.
Why The Works?
🏆 10th Best Big Company to Work For 2024 - 'Best Companies'
We don’t just sell products.
We inspire reading, learning, creativity and play.
We are all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far‑reaching.
This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you.
Become an Infrastructure Engineer
Reporting to the Infrastructure Manager, you’ll be a key player in supporting our infrastructure and delivering projects to teams across our Stores, Distribution Centre (DC), Support Centre (SC), and our ecommerce website.
You’ll be a critical thinker, taking ownership, and be comfortable working both strategically and tactically. You’ll stay on top of the latest trends in both on‑prem and cloud infrastructure, always looking for opportunities to apply new solutions that benefit The Works. You’ll also have the chance to demonstrate leadership, providing technical guidance and support to junior members of the team.
Your Mission
* Incident Support – Act as the go‑to expert for 3rd line incidents across servers, storage, network, and 365, driving root cause analysis and improvements.
* Infrastructure Design & Implementation – Design, plan, and implement systems across cloud, VMware, storage, and networks. Collaborate with the PMO on cost proposals and project plans.
* Network Support – Manage and optimise network infrastructure, ensuring performance, availability, and security across DC switching, firewalls, MPLS, and SDWAN.
* Storage & Infrastructure Support – Maintain on‑prem storage and infrastructure systems, keeping them secure, fast, and reliable.
* Server Support – Install, configure, and maintain physical and virtual servers, ensuring performance, security, and reliability with regular updates and monitoring.
* O365 & Cloud Support – Manage O365 and Azure platforms to support innovation while maintaining security.
* Leadership – Mentor junior team members, lead complex projects, and ensure all infrastructure has a documented lifecycle and refresh plan.
Skills & Behaviours
* Windows Server Expert – Design, build, manage, and maintain Windows Server environments across multiple domains.
* VMware Pro – Full VMware lifecycle, from design and build to management and maintenance.
* Active Directory Whiz – Master of Active Directory, including AAD, GPOs, and UAC.
* Office 365 Specialist – Champion of Office 365 management and continuous improvements.
* Network & Firewall Expert – Hands‑on with network switches and firewalls, troubleshooting independently.
* Automation Enthusiast – Automation technologies to run more efficiently.
* Cloud Savvy – Hybrid cloud environments and modernising legacy infrastructure.
* Intune Master – Managing Intune policies and configurations, troubleshooting autonomously.
* ITIL Aligned – ITIL‑based environment, focusing on the bigger business impact.
* Project Delivery Pro – Delivering complex projects and owning workstreams.
* Cyber Security Advocate – Security first approach to infrastructure design.
* PCI Compliance – Ensuring systems meet security and compliance standards.
* Docker & Containers – Familiarity with containers like Docker.
Our PERKS
* 25% Colleague Discount – plus exclusive double discount days.
* MyWorks – access exclusive online discounts across hundreds of retailers, holidays, utilities, tech and more.
* Family Friendly Leave – enhanced maternity, paternity and adoption pay.
* Holiday – 33 days including bank holidays.
* Holiday Purchase – purchase an additional 5 days.
* Can‑Do Academy – grow your skills and career with instant access to further training and development.
* Wagestream – early access to 50% of your wages as you earn them.
* Share Scheme – own a piece of The Works.
* 24/7 support with the Retail Trust Employee Assistance Programme.
* Healthcare Cash Plan – support your everyday healthcare costs.
* Long Service Awards, pension, life assurance, cycle to work and optional charity giving.
Our Purpose
To inspire reading, learning, creativity and play – making lives more fulfilled.
Our Values
We are Crafty | We are Caring | We are Can‑Do
Diversity & Inclusion
We are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups… We are open to discussions around working hours and flexible working… If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!
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