Overview
Scope: The Workplace Assistant as part of the operational management team here at EY. They are responsible for managing facilities management within their designated space.
Better places, thriving communities. Workplace Assistant – Newcastle. Reports to: Workplace Coordinator.
Purpose: Act as secondary contact for all Workplace Services, local office operations and Direct Managed Services at local office level with staff. Develop knowledge to act as a signpost for internal client queries. Build relationships with the client and help them to develop and grow as a company.
Key Responsibilities
* Office requirements — First point of contact for all workplace services and office operations
* Daily completion of set to go/Attention to Detail each day for all areas
* Reporting and monitoring office issues, maintenance requirements and meeting agreed SLAs by notifying managed services & reporting via the app
* Completion of office weekly status reporting
* Poster and communications management
* Replenishing stationery/paper supplies by placing orders with vendors
* Onsite personal storage, team storage and key management
* Monitoring cleaning and reporting issues to managed services
* Ensure clear desk policy is upheld and adhered
* Meeting room management — working closely with other service lines to ensure all meeting rooms are set up correctly, clean, equipment is in working order and fabrics are up to the standard
* Health and safety responsibilities — completing inductions for new joiners, supporting leavers process, first aid support, fire marshal duties, follow process for Health & Safety reporting incidents or accidents, ensure all fire routes are clear by completing multiple floor walks and reporting defects to remain compliant, provide updates for the Business Continuity Plan, DSE assessor, manage health & safety noticeboards
* IT requirements — replenishing printer paper, reporting issues to IT helpdesk
* Security — report incidents per agreed process; advise individuals to secure attractive items in line with EY policies
* Environmental — support and assist with environmental initiatives; promote best practice for waste and energy management; support environmental policy to improve overall performance and help achieve objectives
* Service Delivery — plan, allocate and monitor own work; drive exceptional service experience; create and maintain a healthy, safe, and secure environment; ensure local teams support client requirements (business continuity planning, information security, audits, financial, security and HSEQ data); implement all HSEQ and other policies and processes
* Main point of contact for EY employees
* Client — deal with all client issues escalated from local teams & client representatives; encourage, collate, action & improve user feedback; develop good working relationships with end users; demonstrate pride and professionalism in customer service
Experience and Attributes
* Open, approachable, helpful and positive; highly organised; strong customer focus and influencing skills; self-starter
* Minimum five years' experience ideally in the workplace office environment/Facilities Management
* National level qualification in facilities management, management or customer services preferred
* Educated to GCSE standard with at least five Grade C passes or above OR an NVQ in business administration, customer service, ICT or equivalent
* Aptitude for new and imaginative approaches to work; willingness to question traditional assumptions
* Strong team player with excellent interpersonal and communication skills; ability to communicate and interact with client and team members at all levels
Benefits and Company Information
Our market-leading offering provides benefits that suit your lifestyle. Includes virtual GP access for you and household, Salary Finance for earned pay advances and loans, flexible lifestyle benefits platform Choices (up to five extra days’ holiday, critical illness insurance, dental, technology purchases, etc.), MiDeals discounts, cycle-to-work scheme, life cover up to four times salary, enhanced pension contributions, save-as-you-earn and Mitie Matching Share Plan (possible free shares). Employees can earn recognition through Mitie Stars with monthly prizes and a potential £10,000 annual top prize. Training and development opportunities are available across a wide range of resources. Mitie is committed to inclusive recruitment; reasonable adjustments during the process can be requested by emailing Romeo Marufu at romeo.marufu@mitie.com. Since 1987, Mitie employs 76,000 people and provides UK-leading facilities management and professional services.
Join our Mitie Team. Together our diversity makes us stronger.
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Location and Status
North Shields, England, United Kingdom – 1 month ago
Newcastle upon Tyne, Gateshead and surrounding areas
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Administrative
Industries: Facilities Services
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