We are a growing, technology‑led consumer claims group operating across regulated and non‑regulated claims environments. Our businesses specialise in managing high‑volume consumer claims processes with a strong focus on operational excellence, compliance, and customer outcomes.
We specialise in consumer rights and air travel disruption claims, advocating for passengers and helping them seek justice against airlines, ensuring fair treatment for all travellers.
Your Role
Litigation Paralegal – Flight Delay Claims (EC261/UK261).
Location: Wolverhampton.
Key Responsibilities
Support the legal team by handling a high volume of small claims relating to flight delays, cancellations, and denied boarding. Prepare cases for litigation, liaise effectively with clients, airlines, and courts, and ensure all case procedures are managed efficiently and within deadlines.
Skills & Experience
* Minimum 1 year of experience in litigation or civil disputes, preferably within consumer or personal injury sectors.
* Strong understanding of the Small Claims Track and CPR protocols.
* Experience or knowledge of EC261/UK261 or air travel litigation (desirable but not essential).
* Exceptional attention to detail and excellent case‑management skills.
* Outstanding written and verbal communication abilities.
Benefits
* Competitive salary based on experience.
* 20 days annual leave plus bank holidays.
* Hands‑on experience in a tech‑enabled, data‑driven operations team.
* Exposure to automation, AI‑supported workflows, and modern systems.
* Ongoing training and development.
* Clear progression into senior operations roles.
Equality, Diversity & Inclusion
We are an equal‑opportunities employer and are committed to creating an inclusive and supportive working environment. Applications are welcomed from all suitably qualified individuals.
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