Customer Order Management Administrator
Location: Peterborough (Hybrid) Contract Duration: 6 Months Start Date: May 2026 Pay Rate: £13.49 per hour (PAYE)
The Role
We are seeking a detail-oriented Customer Order Management (COM) Administrator to join our team in Peterborough. This is a vital support role focused on the "behind-the-scenes" mechanics of our order lifecycle. You will provide the administrative backbone for the COM team, ensuring that orders move seamlessly from entry to export.
Work Pattern:
Hybrid: 3 days per week onsite (one specific day must be spent with the full team).
Flexibility: Occasional attendance for workshops, audits, or meetings as required.
Key Responsibilities
In this role, you won't just be "inputting data"-you'll be ensuring global logistics move smoothly. Your daily tasks will include:
Order Processing: Accurately entering customer orders and manually allocating parts within our management system.
Documentation: Compiling and distributing essential export and shipping documents.
Data Integrity: Performing "data cleansing" and maintenance (pricing, customer details, order holds) to keep our systems running efficiently.
Reporting: Preparing and distributing standard internal reports to keep the team informed.
Support: Providing general administrative aid, including filing, scanning, and credit/debit administration.
Performance Goals
We pride ourselves on excellence. In this role, you will strive to meet the following benchmarks:
Accuracy: Maintain a 98% order entry accuracy rate.
Efficiency: Process a target of 24 orders (approx. 90 lines) per day.
Speed: Ensure 85% of service requests are processed within 4 hours.
Development: Learn the specific requirements for 14 different countries to a high standard.
Requirements
We are looking for someone who finds satisfaction in precision and thrives in a fast-paced environment.
Experience: Ideally, you have worked in order management, but we welcome applicants with transferable administrative skills.
Tech Savvy: Strong proficiency in MS Office is a must.
Mindset: You are comfortable with repetitive tasks that require high levels of concentration.
Communication: You can identify escalations and process improvements and communicate them clearly to your supervisor.To apply, please contact Danielle on (phone number removed)
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business