End Date
Wednesday 04 March 2026
Salary Range
£67,023 - £74,470
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job Share
Job Description Summary
Join our mission to reduce harm to communities by strengthening the Group's ability to prevent, detect and respond to economic crime. As part of the Economic Crime Prevention Platform, you will play a critical role in driving continuous improvement across key applications, supporting the Group's resilience and operational excellence.
This is a senior-level role where you will solve complex challenges and problems. In this role, you will collaborate with experts, engineers, and partners to deliver scalable, robust solutions with measurable impact. You will need effective communication, passion for automation, stakeholder management, and a curiosity for technology.
Job Description
JOB TITLE: Technical Application Service Specialist
SALARY: £65,385 - £70,000
LOCATION(S): Edinburgh
HOURS: Full time
WORKING PATTERN: Hybrid, 40% (or two days) in the above office
About this opportunity
Within our ECP Service team, the Senior Technical Application Service specialist is an operational leader who leads all aspects of the availability of our systems and the service provided to our customers. In this role you will represent the Lead Technical Application Service specialist, implementing service principles and standards, to ensure the Technical Recovery Bridge team maintains an outstanding level of service across the group.
This role covers a shift working pattern with 12-hour shifts scheduled Monday to Friday from 7am to 3pm, 9am to 5pm and 11am to 7pm. Outside of those hours you will be expected to provide an On Call capability on a rota. That will ensure we have a 24 x 7hrs and 365 days a year capability. Within ECP, we look after 100+ applications hosted on a variety of technologies; this role will be expected to have good knowledge of Microservice/Unix and Mainframe operating systems. To be familiar with ECP and Payments Industry would be an advantage.
What you'll do
* Management skills – Demonstrable experience in IT Operations or Service Management in a run/support environment.
* A good understanding of ITIL processes, especially Incident, Problem and Change.
* Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
* Have the ability to function as the main point of contact, oversee, and coordinate all types of incidents, and guarantee timely resolution, communication, and post-incident review activities.
* You must have a strong service attitude and will need to be able to remain calm and courteous while working to resolve incidents in high pressured situations.
* An initiative-taker with an organised and methodical approach to problem-solving and an adaptive person with an inherent ability to understand complex technology solutions.
* Coordinate and influence platform Labs through problem management efforts to identify root causes and implement permanent fixes.
* Maintain and improve runbooks, support documentation, and operational procedures.
* Lead daily standups and operational reviews ensuring team alignment and service transparency.
* Ensure alignment with service level agreements, performance indicators, and compliance requirements.
* Drive service improvement initiatives including automation, monitoring, and alerting.
* Mentor and develop team members, fostering a collaborative and customer-focused culture.
* Explore patterns in incident data to identify risks and mitigation strategies.
What you'll need
* A familiarity with incident management and business continuity software i.e. Service Now, Dynatrace, Splunk.
* Demonstrable experience in leading recovery teams in fast-paced situations.
* ITIL Foundation certification.
* Exposure to Agile, Devops or SRE.
* Knowledge of OCP, GCP and Azure cloud platforms.
* Experience with Dynatrace, Splunk, and modern observability tools.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it's why we especially welcome applications from under-represented groups.
We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%
* An annual bonus award, subject to Group performance
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 30 days' holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.