Location: North Hertfordshire and Stevenage Salary: up to £28,000 Hours: Shift Patterns Company Overview Since 2005, Caremark has been dedicated to helping individuals live independently in the comfort of their own homes. We deliver high-quality home care services to people from all backgrounds, regardless of gender, race, or social status. Our wide range of care services includes companionship, personal care, dementia support, respite care, overnight assistance, reablement care, live-in care, palliative care, and children’s services. Field Care Supervisor The Field Care Supervisor (FCS) reports directly to the Registered Manager and is instrumental in upholding the highest standards of care. This role involves providing guidance and support to Care Assistants, ensuring exceptional service delivery to customers in line with Care Quality Commission (CQC) regulations and best practices. Field Care Supervisors should spend approximately 95% of their working week in the field with the remaining 5% being spent in the office in order to complete the necessary administrative duties. Principal Responsibilities o be main point of contact for day-to-day support for Care Assistants and Customers using face to face visits, telephone calls and other forms of internal communication channels. Conduct introductory visits whenever a Care Assistant is assigned to a customer for the first time. Supervise Care Assistants in delivering exceptional care to customers including practical induction and shadow visits. Identify additional training needs of Care Assistants and report these to the Registered Manager. Liaise with Care Coordinators regarding recruitment needs, permanent allocation of Care Assistants and the writing of Care & Support Agreements. To undertake Risk Assessments of customers to monitor their changing needs and ensure they continuously receive the highest standards of person centred care. Development and reviewing of Care Plans ensuring they are tailored to individual customer requirements. Review of Care Assistants’ visit notes. Conduct customer Service Reviews and respond to individual review forms completed by Care Assistants. Monitor satisfaction levels of customers and make recommendations for improvements. Ensure all documentation held in customer’s homes are accurate and up to date. Liaise with Care Coordinators to ensure all home care visits are covered, including arranging cover for sickness and holiday. Working Hours Core working hours: Monday – Friday 8am to 5pm On call: mornings /evenings / weekends (rota pattern) Experience Minimum of 2 years experience in a Care Assistant’s role or relevant experience in a similar role Locations Letchworth SG6 (preferred) Benefits We Offer Competitive industry hourly pay Paid mileage of 35p per mile between customer visits Free study towards NVQ Level 2 and above in Adult Social Care Earn £150 for employee referral and be eligible for further awards for carer of the month and year. Early Pay App to access up to 20% of your pay in advance of payday Participation in company events All employees of Caremark North Herts and Stevenage are entitled to pension and annual holidays. Discount vouchers from Care Professional Academy Blue Light Discount Card On site parking at the office and parking permits when visit customers. Paid ongoing training and development Licence/Certification UK Driving Licence and access to your own vehicle (required)