Job Title: Senior Sales Administrator
Location: HullOffice
Hours: Full-Time (Mon - Fri, 08:30 - 17:00)
Salary: Up to £30,000 DOE
Contract Type: Permanent
About the Role
We are seeking a highly organised Senior Sales Administrator to support UK and international customers for a leading sustainable solutions manufacturer. This role focuses on delivering excellent customer service, ensuring accurate order processing, coordinating logistics, and acting as a key link between customers and internal departments. Experience in manufacturing or logistics/transport environments is highly beneficial.
Key Responsibilities
Sales Administration & Customer Support
* Provide excellent customer service to UK and international clients.
* Act as the main point of contact for order-related enquiries.
* Understand customer requirements and ensure they are met accurately and efficiently.
* Build positive, long-term relationships through professional and proactive communication.
Order Processing & Coordination
* Process sales orders with accuracy, ensuring correct specifications, quantities, pricing, and delivery information.
* Maintain organised and up-to-date order records.
* Ensure compliance with documentation requirements, including export paperwork where necessary.
Production, Logistics & Supply Chain Support
* Work closely with production teams to monitor demand, stock availability, and lead times.
* Liaise with logistics providers, carriers, and freight forwarders to arrange cost-effective and timely deliveries.
* Prepare and manage customs and shipping documentation for smooth import/export movement.
Communication & Problem Solving
* Provide customers with regular updates on order progress and delivery schedules.
* Handle enquiries, feedback, and complaints professionally, ensuring a customer-first approach.
* Resolve issues proactively while maintaining high service standards.
Sales & Office Support
* Assist with preparing quotes, proposals, and customer agreements.
* Support wider office activities including answering calls, greeting visitors, and general administrative duties.
Ideal Candidate Profile
Experience
* Minimum 3 years in sales administration, customer service, or account support.
* Experience within manufacturing or logistics/transport is advantageous.
* Knowledge of import/export processes beneficial.
Skills
* Strong organisational and multitasking abilities.
* Excellent written and verbal communication skills.
* High attention to detail and ability to work proactively.
* Good understanding of logistics, shipping, or production processes is a plus.
* Confident in handling customer queries and managing expectations.
Customer Focus
* Dedicated to delivering outstanding service and supporting long-term business relationships.
Interested?
If you have strong sales administration experience and enjoy working in a fast-paced environment within the manufacturing or logistics sector, hitApply Nowor contact(url removed)
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