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Customer Technical Support Advisor (Swimming Pool Products), Witney
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Client:
Location:
Witney, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
0d2a88acbab5
Job Views:
3
Posted:
05.05.2025
Expiry Date:
19.06.2025
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Job Description:
Certikin is looking for a dynamic, motivated, high performing Customer Technical Support Advisor to join our Pools Division.
The successful candidate will be responsible for handling technical enquiries on swimming pool products and providing a high level of customer service.
Based in our Head Office in Witney, Oxfordshire.
Do you have technical ability or experience within the mechanical and/or electrical industry? Are you looking for a challenge within a technical support team?
Certikin International is seeking a Customer Technical Support Advisor to help deliver growth in our busy Pools Division. Certikin is a brand leader providing everything needed to build, refurbish, and maintain residential and commercial swimming pools and spa/wellness centers.
The job includes:
* Handling customer email and telephone enquiries of a technical and sales nature promptly and effectively
* Dealing with technical enquiries referred by the Sales Order Processing department
* Providing quotations when necessary
* Building relationships with customers
* Receiving and inputting orders via telephone and email based on technical advice or quotations
* Accompanying management or colleagues on customer or supplier visits as appropriate
* Attending trade shows and seminars occasionally
* Liaising with Internal & External Sales Executives
* Promoting product initiatives and designated lines
* Maintaining product knowledge to influence and develop sales, including upselling
* Providing documentation such as product specifications as required
* Using the in-house system to deal with delivery and availability enquiries
What will you bring to the role?
* Experience in the swimming pool industry is desirable but not essential
* Technical skills, practical thinking, and a sales focus
* Knowledge of account management or sales experience is advantageous
* Excellent interpersonal and negotiation skills
* Strong organizational skills and attention to detail
* Problem-solving and analytical skills
* Proficiency in Microsoft Office software
* Ability to work in a high-paced environment
About Certikin:
Certikin is a leading UK supplier of pool and spa products, established in 1963, known for quality and innovation. Part of the Fluidra group, serving over 50 countries with a diverse product range.
Why Join Us?
This office-based role offers 37 hours weekly within a knowledgeable team. The salary is £30,000 per year, depending on experience, plus performance bonuses.
Benefits include:
* 4% pension contribution
* Holiday entitlement starting at 25 days, up to 28 with long service
* Health Cash Plan for healthcare costs
* Cycle to Work Scheme
* Long Service Awards
* Employee of the Season recognition
* Free parking at head office
At Certikin (part of Fluidra), we prioritize employee development and creating the perfect Pool and Wellness experience responsibly.
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