Job Title: Customer Service Administrator
Salary: Up to £28,000
Location: Huddersfield
Our client is currently looking for an experienced Logistics Coordinator to join the team on a permanent basis. An excellent opportunity supporting the wider team from processing customer orders to liaising with the production & logistics team to ensure goods get out the door on time.
Duties:
Liaise with third-party logistics partners to coordinate and arrange on-time in full deliveries to site
Send order confirmations to customers and advise of any changes to orders and delivery schedules
Collaborate with colleagues to streamline administrative and logistics processes
Maintain Warehouse calendar for both goods received and outbound deliveries
Raise Purchase orders for goods and transport
Proactively support Sector Managers with daily tasks, enquiries, quotations and orders.
Ensure that all required information is recorded within CRM.
Provide pricing, tenders and quotations for manufactured products, bought in products / services and suggest alternative products and prices against competitor products.
Regularly follow up quotations, update CRM in agreement with the relevant Sector Manager.
Become competent in product costing and pricing using pricelist.
Support and deputise for Sector Managers in their absence
Work in conjunction with Sector Managers to assist in projects and identify qualified leads to input onto the CRM system
Sales order processing – receive and process customers’ orders: liaise with finance, production departments and coordinate deliveries to provide an on time, fully invoiced customer service.
Liaise with Supply Chain for DIR (direct to site) product costs
Work collaboratively with department managers and support team members to ensure excellent customer service, identify opportunities for continuous improvement and help troubleshoot problems
Work in compliance with the Company’s QA procedures
Effective interdepartmental communication to ensure excellent customer service
To fully understand and respond to client needs by building and maintaining relationships and providing excellent customer service
INDAB