Overview
Join to apply for the Front Office Associate role at Delta Hotels by Marriott Waltham Abbey.
We are currently recruiting for a full-time Front Office Associate to join our team. First impressions are everything. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. You’ll help create memorable experiences for our guests and ensure a smooth check-out.
What is in it for you
In addition to a competitive salary and personal development opportunities, you will have access to perks including:
* Free Meals on Duty: Complimentary meals while at work.
* Uniform Provided: A professional uniform is supplied for all employees.
* Explore Discounts: Marriott Discount Card for benefits on hotel stays and F&B across 140 countries.
* Pension Scheme: Participation in The People’s Pension.
* Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
* Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
* Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities
* Process guest check-ins, assign rooms and activate room keys
* Coordinate with Housekeeping to track readiness of rooms for check-in and report guest concerns
* Answer, respond to and process all guest calls, messages, questions or concerns
* Provide information and directions regarding the hotel and local areas of interest
* Process check-outs, resolve any disputed charges
* Process payments and room charges
* Confirm reservations and cancellations, and run daily arrivals/departures reports
Safety And Company Policies
* Follow all company safety and security policies and procedures
* Report maintenance needs, accidents, injuries, and unsafe conditions to the manager
* Complete safety training and certifications
* Maintain clean and professional uniform and appearance
* Maintain confidentiality of proprietary information
* Communicate with others using clear and professional language
* Develop and maintain positive working relationships
* Support the team to reach common goals
* Listen and respond appropriately to concerns of other employees
* Ensure adherence to quality expectations and standards
Note: This description outlines duties and is not a total definition of the job.
Preferred Qualifications
* Related Work Experience: At least 1 year of related work experience in a customer service role
* Supervisory Experience: None required
* License or Certification: None required
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
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