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Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna
We are on the search for our next Operations Manager at Wilde. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde. Join now and unleash your unique potential!
Benefits: We want you and your loved ones to thrive, we’ll support your health, wellness, learning and development and if you decide it’s time to start or grow a family rest assured we celebrate that too:
* Paid family leave
* Maternity Leave: 26 weeks fully paid (>1 year of service)
* Paternity Leave: 6 weeks fully paid (>1 year of service)
* Surrogacy Leave: 24 weeks fully paid (>1 year of service)
* Adoptive Leave: 24 weeks fully paid (>1 year of service)
* Flexible working patterns including full and part time roles to support all team members
* Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals
* Discounted rates for overnight stays for you, and your family and friends
* Refer and earn scheme if you successfully refer a friend to work with us
* Cycle to work scheme- to support a healthy lifestyle and our planet (only applicable in Ireland/UK)
* Education Support to help you foster new skills, build confidence and flourish
* Volunteer days: 2 paid volunteer days per year to support causes in your local community
* EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
We would love you to have:
* 5+ years relevant experience within a lifestyle or luxury hotel is preferred, along with previous people management, R&B, and Front Office or Housekeeping experience
* Local market knowledge is preferred
* Adaptability: Ability to respond quickly to feedback, guest needs, and operational demands.
What you can do for us:
* Offer our guests a considered, intelligent, and aesthetically pleasing experience
* Supervise and manage the Front Office, Housekeeping, Maintenance and R&B teams
* Collaborate with the HOD’s to manage high standards of cleanliness and maintenance across the business
* Collaborate with the GM and other department heads to develop and implement operational and commercial strategies
* Assist the GM with budgeting, forecasting, profitability, P&L and financial analysis
* Analyse and foresee guest requirements, particularly for returning or frequent guests and take prompt action to ensure guest needs are met to a very high standard
* Regularly evaluate individual and team performance against their goals to drive a high performance culture. Offer constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings.
* Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.
* Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
* Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression.
* Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
* Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
* Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.
If you possess the ability to navigate through challenges with a blend of kindness and clarity, we'd love to hear from you! Whether you're a seasoned expert or someone with a burning desire to grow and learn, we believe that variety is the spice of life, and there's a place for you in our vibrant team. So, join us in this exciting and ever-evolving journey, where you'll be encouraged to reach your full potential. Let's make the world a little brighter, one guest at a time.
Start your Wilde journey today! Take the leap and click "apply" now!
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
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