Our ideal Facilities Helpdesk Administrator will need to have: * Good communication skills and numerology skills. * Good organisation skills when dealing with a busy inbox and high influx of jobs. * Ability to make quick thinking decisions and to handle multiple tasks in a fast-paced environment. * Good time management skills and an understanding of SLA requirements to ensure priority jobs are dealt with urgently. * Computer literate with knowledge of Word/Excel and other Microsoft packages. * Client Facing skills including good customer service over the phone and via email. * Facilities Management knowledge or experience in a similar environment. * Good attention to detail. * Experience in raising purchase orders. * Understanding of Health & Safety Legislation and compliance requirements. * Ambitious with good work ethic and is open to learning new skills. * Some knowledge or experience of working with CAFM systems. * Experience in coordinating specialist sub-contractor and engineering visits. * Support Engineers and Contract Managers in day-to-day requirements. * Raising of purchase orders for material goods and subcontractor works. * To liaise with the client team on a regular basis to ensure a proactive support of their requirements. * To liaise with the rest of the Helpdesk Team and support where required. * To monitor the progress of reactive callouts ens...