Job Description
As Chief Operating Officer, the responsibilities will include :
* Lead all operational functions including customer delivery, support, field operations, logistics, and network operations.
* Drive improvements in customer experience, SLA performance, and operational KPIs.
* Build scalable, standardised processes and implement 24 / 7 proactive support capabilities.
* Develop and mentor operational leaders, fostering a high-performance, customer-first culture.
* Oversee large and complex project delivery, systems optimisation, and geographic expansion.
* Partner with Sales to ensure operational excellence supports growth and customer trust.
* Lead M&A integration.
* Align operations to ensure scalability and EBITDA growth.
* Ensure compliance with regulatory standards.
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